Job Description

Job Title:

Team Member

Reporting to:

House Manager

Hours:

40 hours per week

Location:

Bowden Court, Notting Hill

About us

LHA London has been providing high-quality accommodation in the capital since 1940. We operate fourteen large hostels across the city, offering safe and affordable housing to nearly 2,000 young people who study or work in London. Bowden Court, our flagship hostel located in the vibrant heart of Notting Hill, accommodates up to 300 residents and volunteers.

Main Purpose of the Role

We are seeking a positive, ambitious individual who wants to build a long term career in the hospitality industry. You will play a key role in the daily operations of Bowden Court, working across reception, housekeeping, and catering to create a warm and reliable experience for our residents. You bring at least one year of experience in a hotel or hostel environment, a solid understanding of day to day operations, and a proactive, people focused attitude that makes every interaction feel welcoming and professional.

Key Responsibilities

Deliver consistently high customer service and create a positive resident experience Support managers with customer feedback, improvement ideas, and smooth daily operations Maintain excellent housekeeping standards across all areas of the hostel Work positively with colleagues to support a strong team environment Promote food and beverage services and follow all food hygiene and health and safety requirements Provide efficient reception support, manage bookings, handle cash correctly, and use systems to maximise revenue Spot and act on sales opportunities Complete all assigned duties to a high standard

Key Skills and Experience

At least one year of experience in a hotel, hostel, or similar hospitality setting Strong customer service approach and clear communication skills Ability to work efficiently across reception, housekeeping, and catering tasks Proactive mindset with a focus on high standards and continuous improvement Confident using booking systems and handling basic administrative tasks Reliable, organised, and comfortable working in a busy, fast paced environment

Why Join Us

You will join a mission driven organisation that values wellbeing, development and community. You will work with a supportive team and gain hands on experience in a high volume kitchen environment.

Benefits Include

An additional day off for your birthday after one year of service Complimentary onsite gym Free onsite meals Private health care Enhanced maternity and paternity leave and pay Generous enhanced sick pay Enhanced pension contributions. (Employee 5% , Employer 7% minimum contribution, matched up to 10%) Comprehensive wellbeing support including mental health services and GP access Employee Assistance Programme Charitable worker benefit schemes and staff discounts Cycle to Work scheme EV Car Scheme Season Ticket Loan Death in Service Coverage Regular employee and volunteer events and activities Supportive and welcoming culture that values teamwork and development
Job Types: Part-time, Permanent

Pay: 28,808.00 per year

Expected hours: 40 per week

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Enhanced maternity leave Gym membership Health & wellbeing programme Life insurance On-site gym Private medical insurance Sick pay Store discount
Application question(s):

This role requires 40 hours per week. Some right to work conditions (e.g. certain student visas) place legal limits on weekly working hours. Are you legally permitted to work 40 hours per week in the United Kingdom throughout the year?
Experience:

Hospitality: 1 year (required)
Work Location: In person