Job Description

ABOUT THE ROLE

LOCATION:

INVERNESS

DEPARTMENT:

TEAM MEMBER

SALARY/RATE:

UP TO 12.21 PER HOUR

HOURS:

FULL TIME

CLOSING DATE:

01 JANUARY 2026

WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. We've done it for a long old time -- since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.



People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day -- building our own community, as we serve our original recipe chicken to the ones, we're in.



In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.



If you join our team, we only ask one thing. That you be you.



Because that makes us, us.



Sounds good? Great. Here's more about the job.



ABOUT THE ROLE



You'll be the friendly face that makes guests feel instantly welcome--answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You'll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.



WHAT WILL YOU SPEND YOUR TIME DOING?

Welcome first, always. Greet every guest with good energy and a real smile -- make them feel like they matter the second they walk in.

Know the menu inside out. Answer questions, shout out promos, and help guests pick what's right for them.

Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.

Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what's happening with their order.

Handle complaints like a pro. Listen up, stay calm, fix what you can -- and loop in your Team Leader or GM if it needs backup.

WHAT WE'D LOVE FROM YOU

Talk the talk. Great communication -- friendly, clear, and confident with everyone.

Think fast. You don't freeze when stuff goes wrong -- you fix it.

Tech savvy. You know your way around digital ordering and can show guests how it works without stress.

READY?



We hope so. If you're ready to be part of our community, now's the time to apply.



Worried, you aren't ticking all the boxes? Don't - we'd still love to hear from you.



WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. We've done it for a long old time -- since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.



People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day -- building our own community, as we serve our original recipe chicken to the ones we're in.



In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.



If you join our team, we only ask one thing. That you be you.



Because that makes us, us.



JOB LOCATION DETAILS

Millburn Road, Inverness, United Kingdom, IV2 3TR



WE CAN MAKE YOUR FUTURE HAPPEN



We don't just look after customers. We look after our people, too. Whatever future you're building, we're here to make it happen.



When life gets real, we know that support, care, and flexible shifts at work are what keep us all moving. And that's exactly what you'll find in our restaurants. Studying on the side? We'll make it work. Got kids? They're part of the family, right. Training to be the next Marcus Rashford? Yep, we believe in big dreams, too. Or are you looking for a career path that could lead you to a role in our Restaurant Support Centre? Don't worry - we've got you.



DISCOVER OUR BUSINESS

CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



PERKS, REWARDS AND BENEFITS.



We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.



Some of our restaurants are part of our Equity business and others are owned by our Franchise partners. That means the perks we offer might look a little different from one location to another.



Here's what the real deal could look like for you.



DISCOVER OUR FULL RANGE OF BENEFITS

ONSI APP AND BENEFITS



Get exclusive rates on accident and life insurance, plus retail discounts, savings accounts, mental health support and loads more.



PENSION SCHEME



We'll auto-enroll you in our pension scheme so your future's sorted from day one.



25% KFC DISCOUNT



Big discounts on your finger lickin' favorites.



DISCOUNTED GYM MEMBERSHIP



Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.



FULL EMPLOYEE ASSISTANCE PROGRAMME



Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.



FREE MORTGAGE ADVICE



We can help you get on - or climb up - the property ladder.