Job Description

MAIN DUTIES:

Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction.


To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.

RESPONSIBILITIES:

Serving


Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service. To operate the till as and when needed To interact with customers and ensure a positive experience through the point of sale. Effectively upsell stock, drinks, snacks, food and gifts Check orders to ensure complete and correct, order meets presentation and quality standards. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order. Provide prompt service for all orders. Clear tables and bar as customers are finished and suggest further sales. Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy. Complete all necessary side work, including stocking shelves and daily tasks as required. Completes opening and closing procedures as per shift. Assist in the training and development of new or less experienced co-workers. Complies with BGL personnel policies, procedures, health and safety procedures. To reinforce health & safety notices and relay relevant information To undertake any further duties as requested by management.
Children's parties


Set up the party area according to specification on the events sheet. Meet and greet all party guests, introduce yourself and explain party procedures. Ensure health and safety protocol is announced in a child orientated manner and that its adhered too Encourage party guests with a warm and family focused positive attitude. Serve party food, entertain guests with games and activities until end of party.
Corporate / Adult functions


Meet and greet ensuring your approachable for the duration of the function. To recap function schedule, to assist with creating teams where needed and distribution of equipment. Assist with serving of any required food / beverage. Relay health and safety protocol. Ensure event runs smoothly maintaining excellent customer service and attention to detail!
Marketing and General Standards


Arrive in correct uniform and on time. Comply with BGL personnel policies and procedures and health and safety procedures. To undertake any further reasonable duties as requested by the management. Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service.

OUR VALUES:

We expect all our staff to strive to:


Maintain open and honest communication with our customers, both internal and external, at all times. Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society. Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife. Support each other in everything we do, recognised and develop each individual's potential. Take complete ownership of their own actions and have pride in what they do. Deliver to our customer's consistent high levels of service, quality and value in everything we do. Look for alternatives to what we do seeking out and exploiting natural resources.
Job Types: Part-time, Permanent, Zero hours contract


Pay: 10-12.21 per hour


Expected hours: 10 - 20 per week


Benefits:





Company pension Discounted or free food Employee discount


Schedule:





10 hour shift 8 hour shift Day shift Monday to Friday Night shift Weekend availability


Experience:





Hospitality: 1 year (preferred) customer service: 1 year (preferred)


Work authorisation:





* United Kingdom (required)