Job Description

About the role


Join the Ninja Leisure team as a General Assistant at Ninja Warrior Southampton





If you're passionate about creating unforgettable experiences and being a part of a dynamic team, this is the perfect opportunity for you. You'll oversee exciting activities like Ninja fuelled courses, large inflatable, Birthday Parties and private events whilst ensuring top-notch customer satisfaction.





With a competitive rate, discretionary bonuses and fantastic employee benefits, this role offers the chance to thrive in a fun and fast-paced environment. Bring your leadership skills and enthusiasm to Ninja Leisure and help us become the premier family-centric leisure destination!





Job Title: General Assistant





Reports to: Supervisor/Duty Manager





Job Purpose:





To help and encourage customers to have a fun experience, while observing safe and sensible behaviour.





To assist in serving customers at reception or cafe as required.





To serve and upsell customers Admission, Food, Beverages and Merchandise.







Major Objectives:





Marshall the customers on Ninja Course.




Continuously monitor Health and Safety by observing misbehaviour and act accordingly.




Demonstrate excellence in Customer Service




Provide guidance to customers




Maintain cleanliness throughout the day




Serve on the cafe and deliver food & beverages as required




Clean tables and counter surfaces




Take card payments




Ensure parties have a meet and greet as well as a farewell




Prepare and serve party food and contribute to the smooth running of parties in co-ordination with Party Team on shift




Wash up baskets and jugs as required




Serve on reception desk as required




Answer telephone and take messages




Provide excellence in customer relations giving guidance and support




Upsell merchandise items at reception




Assist in cleaning at end of day including vacuuming site and cleaning washrooms




Ensure compliance with attendance and completion of all mandatory training




Ensure you follow the company health and safety procedures




* Cover as a party host where required