Job Description

Band 3

Main area

Administration

Grade

Band 3

Contract

6 months (Fixed term end date - 31/03/2026)

Hours

Full time Part time
37.5 hours per week (we work monday to friday 9am to 5pm)

Job ref

201-25-607-A

Site

Chy Govnek

Town

Truro

Salary

24,937 - 26,598 per annum

Salary period

Yearly

Closing

28/09/2025 23:59

Thank you for your interest in joining us at

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care


Care based on what matters to people.*
Care provided at home or close to home.*
Improvement through learning, research and innovation.*
Prevention and alternatives to hospital.*

Great Organisation


Buildings that support health and wellbeing.*
Technology enabled care.*
Care teams are supported by responsive corporate services.*
Safe, efficient, effective and productive.*

Great People


A place people love to work and feel valued.*
Living our values with staff (all voices count).*
Attract, grow and develop talent.*
Leaders with compassion, who continuously learn and listen.*

Great Partner


Encourage and enable effective partnerships.*
Joined-up community services.*
Work with others to maximise workforce opportunities.*
Reduce our impact on the environment.*


At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

An exciting opportunity has arisen to join the Autism Intensive Support Team (AIST) as a key member of our administrative and secretarial team.



As part of the team, you will provide comprehensive secretarial and administrative support, ensuring that all requests for typing, correspondence, record keeping, and general administration are carried out promptly and accurately. Your contribution will be vital to the smooth and efficient running of the service, enabling clinical colleagues to focus on delivering high quality care.

Main duties of the job

Direct communication with patients and resolving their problems and queries as appropriate.

Acting as a pivotal role for all communications, some of which will be of a distressing nature and may require emotional effort by the post holder.

Ability to plan, organise and prioritise own workload which can be pressured and require a high level of concentration.

Provide cover/cross cover in the absence of other secretarial and administrative colleagues within the Locality as require to maintain a service to patients.

To act as an information resource for other members of the team.

Demonstrate empathic, reassuring and persuasive skills when dealing with vulnerable, distressed and suicidal patients and signpost to appropriate team member.

Electronic ordering and requisitioning of stationery and equipment in conjunction with Locality Admin Team Manager.

To provide a high quality secretarial service to the multi-disciplinary team facilitating effective communication at all times.

To maintain confidentiality at all times and sensitivity when dealing with contentious and complex information.

Attend meetings, take and transcribe minutes, follow actions notes and disseminate information as required.

Set up and maintain accurate records and effective filing systems.

To update and record information onto the Trust's electronic systems and unit databases as require within Trust key target times.

Undertake audits/surveys as necessary.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.



Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.



Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.

Person specification

#

Education / Qualifications and Relevant Experience

Essential criteria

NVQ Level 3 Business Administration or equivalent experience RSA III Word-Processing or equivalent RSA II Audio-Typing or equivalent GCSE Maths and English or equivalent

Desirable criteria

Shorthand #

Skills, Aptitude and Knowledge

Essential criteria

Problem Solving Excellent communication and interpersonal skills Ability to manage own workload and work independently Excellent team player Knowledge of psychiatric medical terminology Positive attitude regarding clients with mental illness/learning disability/substance misusers and their families

Desirable criteria

Previous experience working as a secretary in a clinical environment in mental health

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:


Career conversations and individual development plans for succession planning and talent management Protected CPD time for registered staff Access to a dedicated central development fund supporting CPD for all staff Leadership and Management development programmes Coaching and mentoring opportunities A full clinical induction programme for operational skills Access to a care certificate programme for our band 1-4 clinical staff A bespoke and robust preceptorship programme to support newly qualified staff Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:


Suite of health and wellbeing initiatives to support our colleagues physical and mental health Free access to individual HARP portfolios to support revalidation for nursing staff Free DBS checks where required Discounts available from retailers, UK hotels and main attractions NHS Pension Scheme Salary sacrifice car scheme Cycle to work scheme The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.



Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.



If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.



Any general recruitment queries, please contact our recruitment team on 01208 834644