Job Description

Location:

Windmill Point, Coventry (with occasional cross-cover at local sites)

Flexible working:

Some home working available via flexible working request approval

Travel:

Independent travel between sites required - reimbursed via e-expenses



Are you a compassionate, organised, and dedicated team player who takes pride in delivering exceptional support?

We're seeking a Team Secretary to join our Children & Young People's Learning Disability Services team, providing vital administrative support to our community nursing and therapy teams.



At the heart of everything we do are our values -- Respect, Integrity, Collaboration, Compassion, and Excellence. These guide how we work together, support one another, and deliver the highest standard of care to children, young people, and families.



As a key first point of contact, you will help ensure the smooth running of daily operations, manage clinics and correspondence, and coordinate a range of essential administrative tasks. You will work closely with the Medical Secretaries and the wider admin team to ensure a seamless, high-quality service for both our colleagues and the families we support.



Key Responsibilities



Deliver a professional, confidential, and compassionate administrative service to the clinical team. Manage referral pathways, clinic bookings, and patient follow-up appointments with accuracy, efficiency, and respect. Support the Medical Secretaries to coordinate work effectively, demonstrating collaboration and commitment to excellence. Communicate sensitively and professionally with patients, families, and colleagues, showing integrity and compassion in every interaction. Handle confidential information responsibly, maintaining the highest standards of integrity, respect, and trust. Contribute to continuous improvement by identifying opportunities to enhance processes and uphold excellence in service delivery. Support clinicians in creating social stories for service users Support meetings by taking notes. Support with Sensory workshops

What We're Looking For



Proven experience in a team secretary, medical secretary, or similar administrative role. Excellent communication, organisational, and IT skills. Ability to work independently, prioritise tasks, and use initiative in a fast-paced environment. A flexible and collaborative approach, with a genuine commitment to delivering compassionate, respectful, and excellent support to both staff and service users.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.



We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.



generous annual leave entitlement which increases during your time with us



excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more



salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more



discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes



wellbeing support, including an in-house counselling service, external helpline and more



staff networks and support group



We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.



Key Responsibilities



Deliver a professional, confidential, and compassionate administrative service to the clinical team. Manage referral pathways, clinic bookings, and patient follow-up appointments with accuracy, efficiency, and respect. Support the Medical Secretaries to coordinate work effectively, demonstrating collaboration and commitment to excellence. Communicate sensitively and professionally with patients, families, and colleagues, showing integrity and compassion in every interaction. Handle confidential information responsibly, maintaining the highest standards of integrity, respect, and trust. Contribute to continuous improvement by identifying opportunities to enhance processes and uphold excellence in service delivery.

What We're Looking For



Proven experience in a team secretary, medical secretary, or similar administrative role. Excellent communication, organisational, and IT skills. Ability to work independently, prioritise tasks, and use initiative in a fast-paced environment. A flexible and collaborative approach, with a genuine commitment to delivering compassionate, respectful, and excellent support to both staff and service users.

This is a rewarding opportunity to play a key role in a supportive and values-driven team, helping ensure that every child, young person, and family we serve experiences care delivered with Respect, Integrity, Collaboration, Compassion, and Excellence.



Join us and make a real difference in an environment that values compassion, teamwork, and continuous improvement.