Job Description

Job Title: Team Support & Administrator (Technical)

Coolstays.com showcases extraordinary places to stay across the UK, Europe and worldwide. We now have a growing portfolio of over 3000 hand-picked, extraordinary places to stay. Each offering something unique, unusual or stylish.

Our website features the coolest cottages, cabins, treehouses, windmills, lighthouses and glamping, as well as villas and boutique hotels. We work with hundreds of independent owners and agencies, as well as selected affiliate accommodation partners.

We're looking for a

Team Support & Admin

person to join our small, hard-working, passionate team, and help propel the company to the next level and beyond.

Job Responsibilities:

This would be an all-round team support role with an emphasis on technical customer support and technical administration, reporting to the Management team, with the main functions being:

Working alongside the Property Managers, Marketing Team and Technical Team, assisting with Property Owner support. Typical activities include: copy updates, photo uploading and editing, setting up pricing, identifying bookings and availability feeds, helping owners with last minute deals information. Responding to Owner support tickets on our helpdesk system.. Assisting owners with onboarding, including chasing pending and failed payments. Booking photoshoots Assisting with marketing activities Analysis of data. Other project based work and support to the Management team to assist with business development. Responding to website visitor helpdesk tickets as required.

What skills are we looking for?

Essential - All candidates must have....

Customer service experience in a technical field, specifically supporting sales or account managers An excellent understanding of web front end and back office systems - and how they communicate with each other. Excellent people and communication skills Amazing attention to detail and administrational skills. Excellent computer literacy - solid grounding in MS Office (Excel, Word, etc) and Google's office suite (Sheets, Docs, etc) Ability to interpret website traffic and visitor engagement metrics Experience using web content management systems Multi-tasking abilities A positive attitude, willing to "muck in" and do general admin as required.

Desirable - The ideal candidate will also have...

Knowledge and understanding of the various online travel companies in our field and various booking platforms such as Airbnb, Vrbo, and booking.com A knowledge of HTML and basic principles of web site design/presentation. A qualification in CiDA/DiDA would be advantageous A knowledge of photo-editing tools

Specifics:

Hours:

This is a full time position (37.5 hours per week). Core hours being 10am-4pm, Monday to Friday.

Location:

This is a homeworking role with regular face-to-face meetings in Brighton. You need to be able to commute to Brighton easily.

Equipment:

Laptop and mobile phone will be provided.

Pay:

27,000 per annum full time.

Closing Date:

30th November 2025.

Applications

: Please send CV and supporting letter through indeed

STRICTLY NO AGENCIES PLEASE

(This means if you represent somebody and are not actually applying for the job yourself, we really don't want to hear from you. Thanks!)

Job Type: Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension Private medical insurance Work from home
Ability to commute/relocate:

Brighton BN1 1HW: reliably commute or plan to relocate before starting work (required)
Experience:

technical customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Location:

Brighton BN1 1HW (preferred)
Work Location: Hybrid remote in Brighton BN1 1HW