Job Description

ABOUT THE ROLE

LOCATION:

WOKING

DEPARTMENT:

RESTAURANT SUPPORT CENTRE

HOURS:

FULL TIME

CLOSING DATE:

24 DECEMBER 2025

WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.



Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands.



What's the gig? Well, you support our restaurants -- and we'll support you every step of the way. Simple. Our doors are open -- and they can take you anywhere.



All we ask is that you be you. Because that makes us, us. Sound good? Great. Let's find out about that job.



THE TEAM



Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC - from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.



ABOUT THE ROLE



An exciting opportunity has arisen within our Technology department. We are looking to recruit a third line support analyst who will be responsible for providing world class support, development & customer service to 1000+ KFC stores.



The nature of the duties may vary depending on the successful applicant's background and will fall between Support and Development:



Provide 3rd level technical support to all KFC 1000+ restaurants in the UK and ROI by working with store employees to resolve technical, training or systems issues

Support other members of the Technology team regarding all restaurant systems and devices, including POSs, Back of House PCs & Laptops including systems to manage cash, stock, pack screens, security and reporting

Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues

Supporting Tech projects through the development & implementation

Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team

Working closely with our third-party support partners, such as Fujitsu

Development, support and administration of kiosks, delivery & online ordering solutions

Testing and approval for any development changes relating to the above

Collaboration on the support of new technology and processes into restaurants

Cross functionally collaboration with Ops, Marketing, BI, Restaurant Tech, Finance and Digital Teams

Weekend on call support (1 day approx every 3 weeks)

WHAT WE LOVE FROM YOU

A proven passion for technology & the digital future with a willingness to learn new Tech skills.

Support desk experience

Demonstrate the ability to manage multiple stakeholders

Technical ability on IT engineering or networking experience desired

Ability to set up and maintain automated data processes

Microsoft office suite experience

ABOUT YOU

Flexible approach to work

Strong and confident verbal & written communication skills

Excellent customer facing skills & the ability to manage user expectations

Excellent customer service skills

Quality and accuracy at the heart of everything that you do

READY?



We hope so, if you're ready to be part of our community, now's the time to apply.



Beware of fake job postings using Yum! and/or our brand logos - KFC, Pizza Hut, Taco Bell and Habit Burger & Grill - on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.



WELCOME TO KFC.

HOME OF THE REAL ONES.



We sell the world's best chicken. We've done it for a long old time -- since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.



People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day -- building our own community, as we serve our original recipe chicken to the ones we're in.



In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.



If you join our team, we only ask one thing. That you be you.



Because that makes us, us.



JOB LOCATION DETAILS

Guildford Road, Woking, United Kingdom, GU22 7NJ



DISCOVER OUR BUSINESS

CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



CHAMPIONING POTENTIAL AT KFC.



At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.



BUCKETS OF OPPORTUNITY.



Think we're just a chicken shop. Think again. At KFC we're serious about helping you discover your potential. We don't hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.



PERKS, REWARDS AND BENEFITS.



We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.



Here's what the real deal could look like for you.



DISCOVER OUR FULL RANGE OF BENEFITS

ENHANCED PENSION SCHEME



We'll contribute up to 11%, which could mean we pay more into your pension than you do.



FRI-YAY FINISHES



Clock off at 1pm on a Friday all year round - and make your workdays zing with virtual commutes and hybrid/flexible working.



5 WELLBEING DAYS EACH YEAR



Get 5 extra days to look after you and your wellbeing - on top of your usual holiday allowance.



GENEROUS BONUS SCHEME



We reward strong performance and our bonuses could mean you earn well above industry norms.



ENHANCED HOLIDAYS



You'll start off with 25 days' holiday, which rises to 30 days after 5 years. Plus you have the option to buy and sell additional days.



PROFESSIONAL 1-2-1 COACHING



Personal development, growth and fulfilment come with the territory at KFC.



HEALTHCARE AND LIFE PROTECTION



From private medical insurance to critical illness, life assurance, income protection, dental plan, cancer checks and even a digital GP, we've got your covered.



LIFESTYLE-FRIENDLY PERKS



Flex your package with travel insurance, cycle scheme, retail discounts, charity giving, tech scheme, food and drink discount cards and much more.



25% KFC DISCOUNT



Big discounts on your finger lickin' favorites.



DISCOUNTED GYM MEMBERSHIP



Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.



FULL EMPLOYEE ASSISTANCE PROGRAMME



Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.



FREE MORTGAGE ADVICE



We can help you get on - or climb up - the property ladder.