Job Description

Tech & Innovation Lead

Location: London (In-Person)

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Role Overview

We're looking for a hands-on technologist to drive digital transformation across Home Chocolate Factory -- integrating new systems, automating workflows, and applying AI to make our operations smarter and more efficient.

This role is perfect for someone who thrives on problem-solving, enjoys connecting different systems, and has the patience to teach and onboard others through change.

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About Us

Home Chocolate Factory is the UK's leading supplier for professional chocolate makers -- from independent artisans to large-scale producers. For over two decades, we've combined craft and technology to supply the finest ingredients, equipment, and expertise to the people who create chocolate magic.

As we modernize our operations, we're building the next generation of systems that will touch every part of our business -- from the warehouse to the website to how we serve our customers. This is about reinventing how we work, connect, and grow, using technology to put us at the cutting edge of the chocolate and pastry industry.

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Key Responsibilities

Integrate new systems across e-commerce, CRM, inventory, finance, and marketing platforms (e.g., Shopify, Zoho, Xero). Map and automate core business workflows to reduce manual work and improve data consistency. Develop or implement scripts, APIs, and AI agents to connect systems and enable smarter decision-making. Conduct data analysis to support business decisions -- from sales trends to supplier performance and stock forecasting. Collaborate across departments to understand their needs and design tech solutions that make their work easier. Lead internal training and documentation to ensure smooth adoption of new systems and tools. Continuously evaluate and implement new technologies that enhance efficiency and customer experience.
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Skills & Experience

Strong experience integrating SaaS tools and automating workflows. Proficient with APIs, webhooks, and low-code automation tools (Make, Zapier, or n8n). Analytical mindset and comfort working with data (Excel, SQL, or BI tools). Basic coding or scripting ability (Python, JavaScript, or similar). Clear communicator with patience and empathy for training non-technical users. Interest in AI tools, data automation, and operational efficiency. Bonus: experience in e-commerce, logistics, or manufacturing systems.
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Why Join

You'll play a key role in transforming a growing family business with decades of legacy into a digitally connected, data-driven operation -- blending tradition with innovation.

You'll help shape how technology powers creativity, craftsmanship, and efficiency at every level.

And best of all -- you'll be working for a chocolate company.

Job Type: Full-time

Pay: 35,000.00-55,000.00 per year

Application question(s):

Are you comfortable working 5 days a week at our North London HQ?
Work Location: In person