Job Description

Job description:

• 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
• 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
• Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
• Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
• Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
• Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
• Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
• Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
• Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
• Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
• Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
• Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
• Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
• Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
• Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
• Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks

Skills Required