Job Description

what we are looking for is for a tech platform administrator who has experience creating Shopify instances and configuring them - configuring the store settings, payment gateways, markets configurations, flows set up, apps integration & configuration, testing, and a candidate who understands the E2E upstream and downstream systems. It requires a technical knowledge, but not an engineer developer (requires configuration not coding).
We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimising our Shopify Plus ecosystem of 400 stores worldwide This role requires both business and technical acumen with an endtoend understanding of D2C architecture spanning storefronts integrations operations and data flows
As part of our team of Shopify Plus platform you will oversee its setup configuration and ongoing performance ensuring that our stores run smoothly securely and efficiently You will act as a subject matter expert providing technical proficency documentation training and handson problemsolving while enabling new capabilities and integrations across the business
This is a pivotal role for someone passionate about eCommerce technology platform scalability and operational excellence in a highgrowth global environment
Key Responsibilities
Setup configuration and ongoing management of Shopify Plus instances integrations and upgrades
Oversee and optimise the endtoend D2C architecture including integrations with PIM OMS WMS Finance CRM and Reporting systems
Manage user permissions access controls and customer data privacy requests deletions data access
Implement and manage Shopify Flows and customer service workflows as needed
Partner with territory platform managers to align global standards and share best practices
Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design
Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution
Create maintain and deliver technical documentation process guidelines and user training materials
Act as a bridge between technology and business teams communicating platform capabilities and enabling adoption
Continuously refine document and train teams in platform usage to improve performance and efficiency
Qualifications Experience
35 years technical management experience in eCommerce with handson Shopify Plus expertise in multiinstanceglobal environments
Proven experience with PIM OMS and WMS systems
10 years IT Business Analysis or technical solution design experience including at least 35 years in eCommerce
Strong working knowledge of Shopify frontend standards APIs and data structures
Track record of translating requirements into practical innovative solutions
Skilled in technical documentation requirements gathering and architecture diagramming
Proficient in tools for process design technical specification and knowledge management
Demonstrated ability to deliver on time manage multiple priorities and work both independently and collaboratively
Excellent written and verbal communication skills for both technical and business audiences
Degree in Information Technology Engineering Business or related discipline

Skills Required