Job Description

Job Overview

Job Title:

Technical Support & Quality Assurance Controller

Location: Rothley Ltd, 2 Discovery Park, Wobaston Road, Wolverhampton, WV10 6QJ

Salary: 35k - 45k, dependent on experience

Hours: 35 hours per week, permanent on site

About Rothley

Rothley is a leading manufacturer and distributor of decorative and functional hardware solutions, supplying global markets with high-quality, innovative products. With over 200 years of heritage and a commitment to continuous improvement, we design, engineer, and deliver systems that shape the built environment.

The Role

We are seeking a Technical Support Engineer with a strong mechanical background and hands-on engineering skills plus quality assurance/control .This is a vital role that connects engineering, quality, sales, and customer service. You will be the go-to technical contact for both internal teams and external customers, supporting product queries, installations, testing, and improvement initiatives.

Key Responsibilities

Provide technical support for customer queries, product installation, and troubleshooting.

Work closely with engineering, production, and design teams to resolve product issues.

Investigate and report on root causes of faults and field problems.

Assist in testing and validation of new and existing products.

Maintain technical documentation, drawings, and test records.

Attend customer sites and consultation meetings where required.

Deliver internal technical training to sales and customer service teams.

Contribute to continuous improvement based on feedback from customers and suppliers.

Requirements

Level 3 Engineering Apprenticeship (minimum)

Strong mechanical engineering knowledge

Confident in reading and interpreting technical drawings.

Skilled in hands-on testing and mechanical fault finding.

Practical understanding of fabrication and assembly methods

Effective communication skills - clear, confident, and professional

High attention to detail and a structured, methodical approach

Self-motivated with the ability to work both independently and cross-functionally.

Desirable Skills

Experience in architectural hardware or construction products

Knowledge of CE, UKCA, and BS standards and test requirements

Familiarity with Siemens SolidEdge, SolidWorks, or equivalent CAD tools

Understanding of ISO 9001 or other quality management systems

What You will Get

Competitive salary with progression opportunities

20 days holiday plus bank holidays increasing yearly to a max of 23 (our Christmas holiday period is not deducted from your allowance)

Company pension scheme

Healthcare cash plan scheme

Life assurance scheme

Profit share bonus scheme

Free on-site parking

Training and development support (Career advancement support)

A real voice in the business - your input will help shape the way we work.

Job Type: Full-time

Pay: 35,000.00-45,000.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking
Location:

Wolverhampton WV10 6QJ (preferred)
Work Location: In person