Job Description

Location: BELFAST ARNOTT HOUSE, United Kingdom
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Job Title:

Technical Account Manager

This is a Fixed term contract role for 10 months until 1st June 2026.

As a Technical Account Manager, you will work with enterprise customers that use both Imperva cloud and SecureSphere on-premise product suites to drive implementation of our products and services to help extract a greater return on investment. This role includes responsibility for onboarding and support activities using best practices for deployment; support & troubleshooting; enhancing service adoption and integration as well as helping customers to mature their deployments.

Note: This is not a sales-related role. You will not be assigned any quotas for renewals, upsells, etc.

The Opportunity:

As a Technical Account Manager, you will create and maintain long-term relationships with Imperva strategic customers, manage complex implementation and onboarding projects. Manage consulting assignments and technical escalations, as well work closely with HQ teams for our Imperva Cloud and SecureSphere products (Dev, QA, Security, Sr. Management) in order to get issues resolved. You will become a technical authority of Imperva Cloud and SecureSphere WAF technologies, while constantly improving best practices for solutions and services: DDoS protection - infrastructure, DNS and cloud-based application services, Website security, CDN, Load Balancing, and SIEM integrations.

Responsibilities:

Support the Imperva cloud and on-premise security product deployments for assigned accounts. Act as a primary, single point-of-contact for assigned accounts. Keep customer teams up to date via ongoing status about onboarding, configuration, and tuning efforts, cases, feature requests (RFEs) and current news from the field on the latest security trends and developments as well as product release notes. Perform quarterly systems health checks and service reviews. Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams and other internal Imperva teams to reach timely resolutions. Create and deepen customer relationships by performing on-site customer. Analyze customer data such as case trends, traffic, alert and attack information to make solid recommendations for improving systems health and overall security posture. Assessing the customer's technical environment and requirements while managing expectations and following through on solutions or consulting on deployments. Required Technical Qualifications: Minimum 3 years' experience in a Technical Support (tier 2-3) role. Documented experience as Technical Account Manager, or Pre/Post Sales background within the web/network/information security industries. Minimum of 3 years' experience working with Cloud, Security or Network related products. Proven ability to manage complex implementation and onboarding projects, consulting assignments, and technical escalations related to DDoS protection, including infrastructure, DNS and application services, Website security, CDN, and Load Balancing. Demonstrated experience in working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls as well as experience with Relational Databases (MSSQL, Oracle, MySQL or DB2). Demonstrated ability to evaluate business needs, network infrastructure, web application architecture, security requirements, and DNS configurations of clients to deliver appropriate integration solutions.

Required General Qualifications:

Demonstrated ability to work independently as part of a larger team. Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues; Create and maintain long-term relationships with strategic customers. Knowledge of enterprise applications and Web Application Security (OWASP top 10) understanding. Excellent Customer Support skills coupled with a BS Degree or equivalent experience. Prior experience with Linux and other UNIX operating systems. Well-organized with the ability to multi-task and prioritize with minimal supervision. Excellent problem-solving skills with a strong sense of customer commitment. Demonstrated ability to work independently as part of a larger team. Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues. Create and maintain long-term relationships with strategic customers. Knowledge of enterprise applications and Web Application Security (OWASP top 10) understanding. Excellent Customer Support skills coupled with a BS Degree or equivalent experience. Prior experience with Linux and other UNIX operating systems. Well-organized with the ability to multi-task and prioritize with minimal supervision. Excellent problem-solving skills with a strong sense of customer commitment. Excellent communication (written and verbal) and interpersonal skills. Ability to understand and communicate concepts quickly, succinctly and accurately. Demonstrated aptitude for mastering new software applications. Knowledge of a scripting language such as Perl, Python, Shell.

Applicants must have a valid work permit in the UK.

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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.


At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.


Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.


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