Job Description

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Job Title:

Technical Account Manager - Maternity Cover

Department:

Sales

Reports To:

Lead Technical Account Manager

Ref:

Ref-285, V1 - 15 Nov 2023

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Role Overview

Reporting to and working with the Lead Technical Account Manager the main objective of the role is to manage and deliver both the company and retailer technical plans.

Main Duties

Customer Partnership: create strong relationships with retail and food manufacturing customers, serving as there dedicated technical advocate

Drive success by monitoring and improving on customer KPI's in quality, audits, supply chain and ethical

Day to day contact with retail technical managers and aid where required

Lead and champion quality by rapidly investigating and resolving internal and external quality issues

Identify and be in front of quality challenges

Work Collaborative with the sales account manager and instil technical expertise into the customer accounts

Manage end to end technical responsibilities

Promote responsibility and support sustainability within the business

Apply, manage, and keep the business up to date on customer COP, Customer audit standards and industry changes

Work with the other departments on delivering and leading on NPD and packaging changes from development to delivery to customer

Support and prepare site teams in preparation for customer visits and audits.

Create, update, and manage customer specifications

Competencies to perform the role

Organisational skills having the ability to manage conflicting priorities

An ability to gather and analyse technical data

Enthusiastic and flexible team player with high expectations of self and others

Able to work under pressure, on own initiative and constantly seek to improve

Good communication skills to interact with other departments

Be self-motivated with the ability to lead, manage and develop technical customer accounts

You will proactively strive to enhance existing processes to add value and will adapt quickly and positively to change

Fast-paced decision-making

Experience and Qualifications

Minimum of 2 years' experience in a Quality or Technical role

Relevant qualifications in Quality or related technical discipline

Excellent commercial awareness

Knowledge of customer systems is advantageous

Understanding of HACCP and quality management systems

Competent in the use of technology with excellent IT skills, Excel and Word is essential

Experience of working with customers

Commercial and cost awareness

Understanding of ethical and sustainability requirements

Other Significant Role Requirements

Willingness to travel to other sites within the group on a regular basis

Travel to customer head offices and stores

Valid driving licence and access to a car

Flexible approach to work

On call weekend rota requirements

Motivation to develop and maintain internal and external relationships

Good Attention to detail

Strong initiative

Ability to manage their own time and prioritise appropriately

A desire to develop and learn

Ability to analyse situations and problem solve swiftly and effectively

Performing the role in line with the Monaghan Cultural Values:

1. We use this philosophy to drive every aspect of our business, from product, to process to people

2. We think ahead and we think for the long term

3. We understand the importance of communicating our discoveries in a straightforward way

4. : We seek out new ways to excite and inspire each other

5. We have always been grounded in the belief that everyone is equal. That everyone deserves an equal chance to speak, be heard and make an impact

Job Type: Contract

Ability to Commute:

Yorkshire, VA (Required)
Work Location: In person