Job Description

Technical Accounting Manager l South Manchester l 28-32k l Software Solutions

Job Overview:

I\'m currently working alongside a global Software Solutions business based in South Manchester recruiting a Technical Accounting Manager to provide exceptional support to accountants and payroll professionals utilising specialised software tailored for the temporary workforce in the UK. The ideal candidate will have a strong background in contractor accounting and a genuine passion for problem-solving and assisting others. This role requires a proactive and customer-focused individual who thrives on delivering high-quality service, both remotely and in-person. This would be a great role for someone currently working in Finance but looking to broaden their horizons and move away from traditional accounting.

Salary: Up to \xc2\xa332k

Location: South Manchester

Main Duties:

Accounting and Payroll Support:

• Assist accountants and payroll professionals in effectively using the specialised software, addressing queries, and troubleshooting technical issues.
• Provide guidance on payroll-related matters and ensure smooth integration of the software into clients\' processes.
• Collaborate closely with the software development team to communicate customer feedback and contribute to software enhancements.

Customer Service Excellence:

• Deliver exceptional customer service by promptly responding to inquiries via phone, email, or in-person meetings.
• Build strong relationships with clients, understanding their unique needs and tailoring solutions accordingly.
• Ensure client satisfaction through effective problem-solving and efficient resolution of issues.

Training and Onboarding:

• Conduct training sessions and webinars to educate clients on the software\'s features, functionality, and best practices.
• Assist in the onboarding process for new clients, ensuring a seamless and positive experience.

Office and On-Site Support:

• Embrace the opportunity to work in the office, providing face-to-face support and building strong rapport with clients.
• Travel to client sites as required to offer personalised assistance and build lasting relationships.

Collaborative Approach:

• Collaborate with cross-functional teams, including software developers and sales, to enhance product offerings and meet customer needs.

Person Specification:

• At least a Grade B In Maths GCSE or equivalent

• AAT Qualfied or ACCA or equivalent qualified/part qualified/ studier and have worked in accountancy practice setting for 1+ years
• Solid understanding of tax regulations in the context of the UK temporary workforce. Understanding of accounting principles would be a distinct advantage.
• Proficiency in using accounting software and related tools; experience with specialised contractor solutions is a strong advantage.
• Exceptional customer service skills, with the ability to empathise, communicate effectively, and build strong relationships.
• Excellent communication skills, both written and verbal.
• Self-motivated, proactive, and adaptable to evolving client needs and software updates.
• A positive attitude, enthusiasm for working in a collaborative team environment, and a genuine love for helping others.

For immediate consideration or more information on the role, please contact\xe2\x80\xa6

Lchapman@axonmoore.com

Axon Moore