Job Description

We are looking for a motivated Technical Administrator to join our team and support registered firms to demonstrate corrective action is taken to meet the certification requirements. Under the direction of the Operations Manager and Technical Manager, the Technical Administrator will play a pivotal role at SSAIB and work with the wider team to improve processes, develop effective ways of working and be actively involved in undertaking technical projects and research. This role offers an excellent opportunity to build your technical skills within a supportive, team-focused environment, ensuring British Standards are adhered to at all times.

Key duties include:

Complete assessments of evidence provided by registered firms relating to nonconformity reports (NCRs) Providing technical guidance and assistance to administrative staff and auditors to aid and
develop their knowledge

Answering technical and general queries on the phone and by email Communicating with customers to ensure certification can be awarded Reviewing information provided by auditors (e.g., content of audit reports) and taking required action Undertaking technical projects and research Providing assistance to the Technical Manager and Operations Manager with day-to-day operations and contribute to meeting KPI targets Identify trends and patterns to inform new ways of working Liaising with applicant and registered firms, office staff, auditors, and other stakeholders Complete associated administrative tasks and maintain accurate records within the SSAIB's management database Ensure all works are completed in line with relevant Standards and Codes of Practice Complete associated administrative tasks and maintain accurate records on the company's management database. Assisting the Compliance Manager with issues relating to complaints Supporting the marketing team (e.g. representing SSAIB at national exhibitions) Maintain safe working practices and adhere to all Health & Safety policies
Job Type: Full-time

Benefits:

Company pension Free parking Health & wellbeing programme
Education:

GCSE or equivalent (required)
Experience:

Administration: 3 years (required) Technical support: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person