Job Description

Are you an organised and customer-focused individual? Do you thrive in a fast-paced environment and enjoy supporting a team? If so, we have the perfect opportunity for you!

About The Role

Experience in scoping and managing programming Change of Tenancies Voids Must be able to demonstrate a high level of knowledge and experience in the managing programming of Engineers and sub-contractors. Handling telephone enquiries. Scheduling works on a daily basis via the company software system A technical knowledge of maintenance in a social housing context Uphold Data Protection Policies General office duties


Health & Safety:

Adhere to all health & safety regulations and company policy at all times. Report any accidents or issues regarding health & safety appropriately. Ensure all Risk Assessments & safe systems of work are read, understood, signed and followed. Observe & follow all manual handling practices.

In addition,

the role may require the successful candidate to undertake work specific training on the job or externally.

Required Criteria

Grade C or above in English and Maths at GCSE Level (Higher and Further education desirable) Computer literate, particularly with knowledge of Word and Excel Administration qualification or demonstrable 5 years' experience required Excellent demonstrable customer service Experience of dealing with the general public in a professional manner Demonstrable experience of working within a performance driven environment and to tight deadlines ensuring KPI's are delivered

Desired Criteria

Higher and Further education qualifications

Skills Needed

Answering Customer Questions, Customer Service Telephony, Managing a Client Engagement, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs

About The Company

Connect - Transform - Sustain


CTS is an award-winning, industry leading facilities management company. Originally a building company, CTS has expanded into heating installation and has further diversified into building maintenance and property development. This has extended the company's reach to over 30,000 properties (and rising), across the island of Ireland. CTS prides itself on exceeding client's expectations and making sure that the client is satisfied with all aspects of work.


We offer full service maintenance contracts to a variety of clients ranging from homes through to education, healthcare, blue light services and other public sector clients. Our senior management team have over 150 years experience in maintenance and construction.


CTS offers works from Waterford to Derry-Londonderry covering Irelands two largest cities of Dublin and Belfast.

Company Culture

Energy & Compliance Services


From all sources of domestic and commercial heating appliances that we service and maintain, we also offer a full install and commission package.


Property Services


Our Property Services team delivers building maintenance for small, medium and large-scale developments, delivering all trades response and preventative maintenance packages to clients in a wide range of general and specialised works including plumbing, heating, flooring, fit out, renovation and insulation.


Development


We provide new build development of residential and commercial property schemes with a portfolio that stretches across the island of Ireland, including land acquisition and the build out of social housing projects right through to commercial premises.

Company Benefits

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Opportunity to travel, Free parking, Referral bonus, Open office, Competitive salary, Wellbeing Scheme, Social Opportunities, Annual performance review, On the job learning, Bereavement leave, Staff celebration events

Salary

Not disclosed