Job Description

Why join Truespeed?

Shape the future of broadband while shaping your career.
Are you a natural problem-solver with a passion for technology? At

Truespeed

, were bringing ultrafast full-fibre broadband to the South West, and we need a

Technical Advisor

who can step in as the go-to expert when customers and colleagues need solutions. If you love troubleshooting, helping people, and want to grow your career in a supportive, values-driven business, this could be the role for you.

Who we are

At Truespeed, were more than a broadband provider were a community builder. Our mission is to transform connectivity across the South West by delivering reliable, future-proof broadband to homes and businesses. We also give back by providing free broadband to schools and community hubs, ensuring nobody gets left behind in the digital age.
At Truespeed, youll join a team that works hard, celebrates success, and shares a genuine sense of purpose.

What you will be doing

Providing 2nd line phone and ticket escalation support for both residential customers and the Customer Service team. Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues. Using internal systems to diagnose faults, support repair processes, and manage configuration changes. Assisting Installation Engineers with broadband and phone service activations and fault resolution. Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting. Proactively developing your own technical knowledge through best practice forums, external workshops, and seminars.

Skills required

Previous experience in 1st and 2nd line technical support, troubleshooting issues directly with customers over the phone. Strong understanding of broadband and VoIP technologies, with hands-on experience diagnosing network and Wi-Fi connectivity issues. Ability to quickly identify root causes of complex issues and communicate solutions in a clear, customer-friendly way. Excellent written and verbal communication skills, with the ability to adapt your approach for varying technical levels. Strong organisational and time management skills with a flexible, deadline-driven approach. Proactive, self-motivated, and eager to learn with a positive, can-do attitude. Analytical, detail-oriented, and solution-focused mindset.

What we offer

At Truespeed, we value our people and reward them with a great package, including:Life insurance (4x salary) Private healthcare 25 days holiday + bank holidays Pension scheme Access to a full suite of employee benefits covering health (including 24/7 online GP service), lifestyle, and financial wellbeing Ongoing training, development, and opportunities for career progression as we continue to grow

If youre ready to make an impact and grow your career in technical support, wed love to hear from you!

Ready to Apply?

If you are interested in applying for this position and meet the requirements, please click

Apply Now

.
We review applications on a rolling basis, so early submission is encouraged.

Please note:

Only candidates with the right to work in the United Kingdom will be considered. We are unable to offer sponsorship for this position.No agencies please.