Job Description

We are looking for a Technical and Aftercare Manager to join our Development team.

This exciting new opportunity will see you working at the intersection of construction, customer care and innovation, acting as the technical lead for our post-completion process - from practical completion, through to defect resolution and customer aftercare.

You will work across teams, bridging Development, Assets, and Neighbourhood to ensure our specification is continually reviewed, and that homes meet the highest standards so our residents have a home they feel safe and comfortable in.

You will also play a key role in our Towards Zero Carbon strategy, helping us evaluate and embed innovative, energy-efficient technologies in our homes.

Permanent, full time (35 hours) 54,044 per annum Closes Friday 4th July 12pm (midday) Interviews w/c 14th July

Key Accountabilities

Defect management and customer care:

Manage and coordinate the resolution of defects during the liability period, ensuring timely, high-quality outcomes. Act as the main point of contact between contractors, Employers Agents, and internal teams. Lead on post-completion complaints handling, ensuring issues are resolved efficiently. Monitor customer satisfaction through surveys and post occupation reviews to drive service improvements

Technical compliance and quality assurance:

Support the review of property specifications and site inspections to ensure compliance with key standards, including Welsh Government Development Quality Requirements (DQR), Welsh Housing Quality Standards (WHQS), Secure by Design, and Lifetime Homes. Conduct thorough post-contract reviews of drawings and specifications, incorporating feedback from internal departments and residents to ensure practical and compliant delivery

Innovation and sustainability:

Assist in implementing our Towards Zero Carbon strategy by researching and evaluating innovative building products and technologies, focusing on energy efficiency and sustainability. Monitor the performance and usability of new technologies, ensuring they meet expectations and are fit for purpose

Project and stakeholder management:

Lead on the resolution of latent defects, coordinating with relevant personnel to ensure timely closure. Manage relationships with Employers Agents, contractors, and Local Authorities to complete current and historic sectional agreements and facilitate the release of bonds. Liaise with solicitors on legal queries or disputes arising post-completion, ensuring timely and accurate resolution.

Data and Documentation Oversight:

Oversee the collation, review, and transfer of essential documentation, including site certifications, health and safety files, and building manuals, ensuring accurate handover to internal teams such as Assets and Celtic Horizons. Coordinate the submission of scheme data to Local Authorities and Welsh Government, ensuring compliance with reporting requirements

Cross-Departmental collaboration:

Work closely with internal teams including Project Managers, Assets, Neighbourhood, and Celtic Horizons to ensure seamless communication and implementation of post-completion processes. Develop and support engagement strategies to ensure all stakeholders understand and deliver on their responsibilities within the defect resolution process.

Essential Criteria

Degree or suitable alternative qualification in a relevant development / construction related subject Relevant experience of working in construction and site management, including the use of detailed design drawings and scheme specifications An understanding of working with social housing providers Ability to demonstrate sound project governance and technical knowledge relating to construction, including health & safety, planning legislation, building regulations and other statutory and regulatory requirements Understanding of the necessary operational and management skills required to lead a team of technical specialists and be an excellent team player, with the ability to provide line management, mentoring and/or support as required Good communication skills; able to convey technical and complex information clearly to a range of audiences, and maintain effective working relationships with internal and external stakeholders Full drivers license with access to a car

Desirable Criteria

Membership of a relevant professional body, such as RICS, CIOB, etc Experience of working with social housing providers that provide mixed tenure, market rent, outright sale and non-mainstream affordable housing A working knowledge of Welsh Government social housing initiatives and funding criteria Management experience Welsh language skills
Your cover letter must address each of the essential and desirable criteria, detailing your knowledge and experience in relation to each one, in no more than 1,000 words.

Job Types: Full-time, Permanent

Pay: 54,044.00 per year

Benefits:

Casual dress Company pension Discounted or free food Health & wellbeing programme On-site parking Sick pay Work from home
Schedule:

Day shift Monday to Friday
Work Location: Hybrid remote in Caerphilly CF83 2AX

Application deadline: 04/07/2025
Reference ID: TAMUW25