Job Description

About the role

We're looking for a proactive and detail-driven

Technical & Operational Support Assistant

to join our Operations Support Team. This role plays a critical part in ensuring products are accepted, tested and released in line with defined specifications, legal requirements and customer expectations.

You'll be hands-on in the lab, supporting operations through qualitative and quantitative testing, ensuring compliance with SHEQ and food safety requirements, and providing wider operational and administrative support across the site.

If you enjoy a varied role, take pride in accuracy and safety, and thrive in a fast-paced, customer-driven environment, we'd love to hear from you.

Key responsibilities

Promote and follow all

Safety, Health & Environment (SHE)

initiatives, policies and Golden Rules Maintain a safe, organised laboratory environment, completing daily start-up and shutdown processes Carry out

qualitative and quantitative testing

, including sampling for investigations, SHEQ and food safety purposes Coordinate with the Langley site to ensure samples requiring long-term storage are correctly packed, dispatched and transferred Provide operational support to ensure

packaging, marking, placarding and labelling

meet requirements at point of release Troubleshoot labelling issues and maintain sufficient stock levels Support office-based functions, including incoming and dispatch paperwork and shipment documentation Inspect road-sea-road shipments and complete

Container Packing Certificates

Carry out site inspections and audits as required, reporting in line with the integrated management system Accurately record data, observations and documentation, escalating issues promptly and supporting corrective actions

What we're looking for

A

practical, proactive problem solver

who can adapt to a dynamic, customer-focused environment Highly

organised, thorough and detail-oriented

, with a tenacious and driven approach Able to quickly learn new information and apply innovative thinking to complex queries Excellent

written and verbal communication skills

, with confidence dealing with customers and internal stakeholders

IT literate

, with the ability to collate and present data from multiple sources Quality-conscious, process-driven and comfortable working to specific requirements A strong

team player

with a customer-first mindset Flexible and comfortable managing multiple and varied tasks

Why join us?

A varied and hands-on role with real operational impact Supportive team environment with opportunities to develop technical and compliance skills A business that values safety, quality and continuous improvement
Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person