Job Description

Job Req ID

49095

Work Type

Hybrid

Department

Research & Development Engineering

Join Eaton and be a part of our commitment to providing impactful, energy-efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront.

Located in Cwmbran, our Plant is the Center of Excellence for the Fire product line, a leading manufacturer and a global supplier of high-quality fire systems and devices.

We are looking a

Technical Author Engineer

to work at our Cwmbran site.

We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!
What you'll do:

Support customers with after-sales solutions by writing documents and guides that explain how to use products and services. Research products for evaluation, planning, development, and creation of all technical materials across multiple media formats. Conduct target audience analysis to determine the type of technical document required and the most suitable medium for hosting. Research, outline, write, and edit content, collaborating with various departments to understand project requirements. Gather information from subject-matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. Work with development and support leads to identify documentation repositories, revise and edit content, and determine optimal solutions for data compilation and centralized storage. Research, create, and maintain information architecture templates that adhere to organizational and legal standards, ensuring easy data migration. Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation. Assess content for clarity, consistency, and conciseness to ensure it is mistake-free, easy to follow, and up-to-date. Revise, review, or modify documents prepared by others and maintain existing documentation.
Qualifications:
Bachelor's degree (or equivalent) in Engineering, Communications, or a relevant technical field At least 2 years of proven experience as an effective technical writer within an engineering field
Skills:
Knowledge of life safety systems required Affiliation with ISTC or equivalent preferred Ability to demonstrate strong understanding of UL864+217 and EN-54 (minimum requirement) Analytical thinking and problem-solving skills Consistent ethical mindset Strong interpersonal and influencing skills; ability to coordinate effectively Excellent organizational skills; capable of multitasking and solving problems Solid understanding of SDLC (Systems Development Lifecycle) Good knowledge of computers and relevant software packages Ability to work well in a team environment and independently plan and execute work initiatives Strong organizational, planning, and project management abilities
What we offer:
Competitive compensation and benefits package Challenging projects in dynamic collaborative team Great company benefits including We make your aspirations matter - Eaton encourages internal promotion, whenever possible We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.


Eaton strives to provide benefits and programs that are competitive and focused on employee well-being. These programs are offered across the United States and Puerto Rico, but specific programs and options available may depend on eligibility factors such as geographic locations, date of hire, employment type and the applicability of collective bargaining agreements.

About Us

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.

Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.

Our commitment to Inclusion & Diversity and Sustainability

We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.

Recent Awards: Honored to be recognized

2018-2025 World's most admired companies, Forbes 2016-2023 Best Place to work for LGBTQ Equality, HRC 2023-2024 Top 100 Global Most Loved Workplaces, Newsweek 2012-2025 World's Most Ethical Companies, Ethisphere

* UK's Top 100 Most Loved Workplace in Newsweek 2023