Job Description

Location
Newport, South Wales
Salary
52,107 - 59,558
Contract
Permanent (Full Time)
Closing date
21st July 2025
Working hours
37 hours Monday to Friday

Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we're looking for?

Wales & West Utilities (WWU) is seeking a highly skilled and self-motivated Technical Author within the expanding Technical Operations team. This role will create and maintain operational and maintenance process' documentation, technical documentation across our environments (Azure, datacentres and end user computing), and establish content style and usage guidelines. You will collaborate with technical teams, subject matter experts, and key stakeholders to produce documentation that supports the operational efficiency and user understanding of our IT solutions.



As part of a newly expanding operations team, this position provides an opportunity to play a key role in ensuring the smooth operation of IT services in a business that provides Critical National Infrastructure (CNI) (NB: This role will be involved with both the Business and CNI environments at WWU). If you are enthusiastic about being able to communicate complex ideas in a simple and elegant way, helping to communicate complex IT challenges and wanting to learn something new every day, this role is an ideal fit.

We'll trust you with:

Documentation Development:

Establish and follow content style and usage guidelines. Produce comprehensive and high-quality documentation, including processes, system guides, and technical specifications, across a range of systems/platforms, ensuring that all content is accurate, clear, and accessible to the target audience.

Documentation Improvement:

Improve documentation through feedback analysis (internal and from support partners), support tickets and interviews.

Collaboration with Stakeholders:

Be comfortable working independently to gather detailed information from technical teams, subject matter experts, and business stakeholders, ensuring technical content is accurate and aligns with the needs of the target audience.

Version Control & Documentation Management:

Implement and manage version control processes for documentation to ensure that it remains current, relevant, and aligned with software updates and system changes.

You'll need to have:

Degree in Information Technology, Computer Science, or a related field. In-depth experience as a Technical Author or in a similar role, producing technical and user focused documentation for IT systems and services. Proficiency with collaboration, versioning and documentation tools, including

Microsoft 365, SharePoint Online, Git, GitHub, Azure DevOps

and

Confluence

.

We would also love to hear about anything else you feel you could add or bring to the role!



As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What's in it for you?

A competitive salary starting at 52,107 rising to 59,558 A structured pay & competency framework which rewards skills, competence and enables development and career progression Hybrid working Flexible working opportunities 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Friends & Family Discount for Three Mobile and Broadband Colleague recognition including Annual Celebrating Excellence Awards Living Wage Accredited Employer Award winning employer for 'Outstanding Contribution to Workplace Health and Wellbeing' and leading the industry in championing equality, diversity and inclusion Annual salary review Discretionary annual bonus Company Sick Pay In-house Occupational Health Team Employee Assistance Programme Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.



We are focused on creating a culture where it doesn't matter about gender, race, sexuality or disability; it's about our colleagues' skills, the way we do things and how we live our values.

Interested?

If you think you'd make a good addition to the team, we would love to hear from you!





If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.



You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.