Job Description

We are looking for a highly skilled and autonomous

Technical Brand Experience Designer

to join our Creative & Design team. This senior role is responsible for translating brand-led concepts into

technically robust, production-ready designs

that can be executed across retail, pop-ups, activations, and brand-owned spaces.



As the

technical lead

within our Brand Experience pod, you will manage the full end-to-end process: from producing CADs and technical packs, through to material specification, supplier liaison, prototyping, and installation. You'll work closely with the

Brand Experience Team

, who lead on 3D concepting and merchandising vision, to ensure creative ideas are developed into feasible, scalable, and globally consistent executions.

In addition to technical design, you will create

merchandising rollout plans and VM guidelines

to support in-store execution across all markets, ensuring our product storytelling and brand presence are consistently elevated. This role requires someone highly self-sufficient, detail-oriented, and confident managing projects, timelines, and relationships independently.

KEY RESPONSIBILITIES

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Design & Technical Development

Translate brand-led concepts into technical retail designs that can be prototyped and built. Produce detailed technical drawings, 3D CADs, and construction packs for fixtures, gondolas, pop-ups, and brand-owned retail environments. Specify materials, finishes, and production methods in line with brand, sustainability, and cost requirements. Partner with Brand Experience during early-stage 3D concepting to ensure creative intent is feasible.

Project Ownership

Lead projects end-to-end, from brief through to production and installation, managing all timelines, deliverables, and communication. Oversee sampling, prototyping, and approvals to safeguard design integrity and technical feasibility. Act as the technical lead with suppliers, manufacturers, and installation partners, ensuring delivery on time, to spec, and to budget.

Merchandising Planning & Rollout

Translate fixture and space designs into clear merchandising toolkits and VM guidelines. Develop planograms and rollout documents that guide in-market teams on product placement and storytelling. Partner with commercial and regional teams to support local adaptation and execution. Troubleshoot in-market execution challenges, ensuring global consistency in customer experience.

Stakeholder Management

Collaborate cross-functionally with Creative, Brand Marketing, Retail, and Commercial teams to align on briefs and launches. Manage strong working relationships with external suppliers, fabricators, and installers. Communicate risks and solutions clearly, ensuring all stakeholders are updated at every stage.

Process & Standards

Create and maintain technical guidelines, fixture standards, and retail design toolkits. Uphold brand integrity and premium execution across all physical environments globally. Ensure compliance with health & safety, regulatory, and sustainability standards.

SKILLS, KNOWLEDGE AND EXPERIENCE

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6-8+ years' experience in technical design for retail or experiential environments (beauty, fashion, or lifestyle preferred). Advanced proficiency in 3D CAD software (Vectorworks, Rhino, AutoCAD, SolidWorks, or similar). Strong technical knowledge of materials, finishes, and production processes.
Proven track record of managing retail projects end-to-end (design productioninstall). Ability to create merchandising rollout packs and VM guidelines.
Strong supplier and stakeholder management skills; able to work independently under pressure.
Highly organised, detail-oriented, and confident managing multiple complex projects simultaneously.

OUR PERKS

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25+ Days Holiday:

Start with 25, earn one for every year's service (up to 5)

Extra Holidays:

Option to buy up to 5 additional days.

Sabbatical Leave:

Take up to 3 months off after 4 years of service.

Community First Day:

A day to support a cause you love.

Bonus Scheme:

Rewards for your hard work and success.

Family Leave:

Enhanced support for new parents.

EV Scheme:

Drive electric with salary sacrifice options.

Financial Coaching:

Guidance to boost your money mindset.

Flexible Religious Holidays

: Flexibility to honour days that matter to you.

Flexible Working:

Flexi start and finish times with the option to work one day per week from home.

REFY Product Perks:

Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches!

Regular Social Events:

Team-Building days and seasonal parties.

Career Growth:

Tailored training and development opportunities.

Vitality Health Insurance:

Health coverage with added benefits.

ABOUT REFY

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Aspirational Yet Understated:

We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.

Community First:

We prioritise community and collaboration.

Lead Don't Follow:

We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.

Live. Laugh. Love:

We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.

Your Most Confident Self:

We believe in empowering our team members to bring their most confident and authentic selves to work.



REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.

Department

Brand Creative

Employment Type

Full Time

Location

Manchester

Workplace type

Onsite