Job Description

Technical Business Analyst
Salary 37,000 - 43,000
Permanent
Folkestone Hybrid
Here at Saga, we're looking for a Technical Business Analyst to come on board our Enterprise Application Development team.
Your initial projects will include working across our high-profile Insurance transition, as well as being integral in the new partnership development in our Money business.
You'll be progressing your career within an integral part of Saga's Technology Community, where you'll be focused on understanding the needs of the organisation and developing technical business requirements in support of projects across all of Saga's businesses.
Systems and data will feature frequently in your working day, and you'll be supporting the conversations that provide recommendations to enhance systems architecture, and to improve data integrity & quality.
You'll be proactively communicating and collaborating with external and internal customers and stakeholders to clearly elicit, analyse and articulate business requirements and translate them to technical requirements, ensuring all stakeholders have a clear understanding on what's being delivered (essentially making sure you can communicate to both technical and non-technical stakeholders to ensure everyone understands what the requirements are and what needs to be delivered).
We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it'll be with a real purpose in mind, for strategy days and project-based milestones. You will be required to attend our Folkestone office at least once a fortnight.
Role Responsibility
As a Technical Business Analyst you will be responsible for assisting with project definition, translating business requirements into technical specifications.

• Function as an interface for technical delivery both internally and with 3rd party partners and service providers.

• Supporting multidisciplinary teams in designing, developing, documenting, testing, and delivering solution designs.

• Documenting designs & requirements needed to institute proposed updates.

• Facilitating Data Mapping workshops and documenting future state data architecture.

• Working alongside technical teams to ensure proposed solutions are achievable and fully documented.

• Proactive stakeholder engagement.

• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.

• Assist with review of test scripts to ensure that all functional requirements are being tested.

• Assist with defect triage.

• Drive and challenge business units on their assumptions of how they will successfully execute their plans.

• Adhere to Company and Departmental standards and recommend improvements where appropriate.

• Engaging and inputting into architectural strategy, governance, and policy.

The Ideal Candidate
As one of our Technical Business Analysts you'll be able to determine and articulate comprehensive business requirements (both functional and non-functional).
We are open to Analysts with experience across any industry, however if you have multi industry experience this will be of advantage in navigating Saga's portfolio of business units.
Other skills and experience required include:

• Data mapping and ETL processes

• Web Services Design

• Creating/running SQL queries

• Some basic exposure to programming.

• Understanding of business process modelling, RAD (Role Activity Diagrams) and UML modelling.

• Ability to critically-evaluate information gathered from multiple sources, decompose high-level information into detail, build up detail from low-level information and determine the true underlying requirements.

• Elicit requirements using various techniques such as site visits, interviews, research, observation, document analysis, requirements workshops, surveys, business process reviews, use cases, scenarios, business analysis, task and workflow.

• Ability to create and deliver clear presentations and to facilitate workshops to gain and agree requirements and solutions.

• Understanding of change management.

• Demonstrate experience (both technical and business centric) of application solutions.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special
Package Description
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.
We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.
For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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Skills Required