Job Description

Technical Business Analyst




The Technical Business Analyst plays a key role in defining and translating franchise needs into project and data product requirements, whether for technical implementation, business process design, or as part of a change management initiative.




The role involves engaging with colleagues across the CSO function and Sage to capture, analyse, and document business requirements for data products and/or projects, as well as providing support on more complex work. The Technical Business Analyst will work closely with CSO COE stakeholders to ensure that requirements are understood, agreed upon, and form a solid basis for execution.




This is a hybrid role, requiring three days per week in the office.




Main responsibilities


1. Create clear, deliverable requirements with achievable acceptance criteria.


2. Identify and document stakeholder expectations, ensuring alignment across perspectives and reconciling any conflicting requirements.

Key Responsibilities

- Support the Product Owner in triaging incoming data requests (e.g., manage stakeholder expectations, assign prioritisation scores, route tickets to the correct resources).


- Gather and document end-user requirements by running workshops to collect and formalise business needs from stakeholders.


- Write and clarify user stories and acceptance criteria, translating requirements into actionable deliverables with input from end users and customers.


- Collaborate with Data Visualisation Developers and Data Engineers to ensure business requirements are accurately translated into technical specifications for solution design.


- Maintain clear stakeholder communication, gathering continuous feedback and providing updates on data and reporting solutions in progress.


- Validate data and reporting solutions to ensure outputs meet requirements and acceptance criteria through data validation, QA, and informal testing.


- Create process maps to understand business impacts and identify opportunities to improve end-to-end data delivery workflows.


- Identify and implement opportunities to configure and optimise internal tools and processes to maximise productivity.


- Analyse datasets to detect patterns, trends, and outliers, and apply appropriate visualisation techniques.


- Champion innovation and continuous improvement in technology to enhance or transform existing business operations.


- When required, create and deliver user training materials and sessions.


- When required, produce manual reports via Excel or automate dashboards and scorecards using Power BI.




Must-have skills and experience




- Agile methodology


- Experience with data visualisation tools


- Experience in sprint scrum frameworks




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