Job Description

JOB TITLE:

Technical Consultant

JOB TYPE:

Permanent contract, full time

MANAGER:

Head of Technical

HOURS

: 37.5 hours per week, Monday to Friday, 9:00 am to 5:30 pm

SALARY:

Up to 50,000 per annum dependant on experience

LOCATION:

Our offices are located in the centre of Christchurch, next to the high street shops, with Christchurch Quay a 10-minute walk away and only five minutes from the railway station. Please note the company is operating a hybrid working policy and is open to home working.

Over the last two decades Pro2col has been working with some of the world's biggest brands. From High Street banks to supermarkets. Designer clothing brands to major media corporations. From global engineering firms to tech companies pushing the boundaries of what is possible.

And how have Pro2col helped these businesses?

We've helped them move, transfer and automate the data in their organisations to make them more effective, more efficient and ensured that their data (and often your data) is kept safe, secure and protected.

In an industry worth over $1bn we're blazing a trail of excellence, growing year on year and have established ourselves as THE data transfer and workflow automation specialists in the UK. Now we need an ambitious Technical Consultant to fuel our continued rapid growth.

We are a fun and hardworking team, with a defiantly ethical, charitable and environmental focus. We're proud to be a local business and are driven to do what we can to improve and cherish the beautiful town in which we're based. And we believe in building a work life balance and creating a family-first and supportive culture for all our employees.

WHO ARE WE LOOKING FOR?

We are looking for an enthusiastic and driven individual, who is experienced in server networking, troubleshooting, and project management/implementation. You will be an important member of the Technical team and your work will empower the Sales team and the wider company to achieve our goals and showcase our expertise.

WHAT DO WE OFFER YOU?

25 days holiday, increasing to 30 days with length of service

A generous annual company bonus scheme linked to personal and company objectives

A health cash plan, covering dentistry, optician visits and more

Enhanced company pension scheme

Enhanced maternity / paternity

Company sick pay

Gift vouchers to celebrate employee birthdays and work anniversaries

1 day charity / community leave per year

A cycle to work scheme

Parking permits

Hybrid working - working in the office five days a week during probation and moving to working from home three days a week and in the office two days a week once probation is passed

Quarterly team events

Development opportunities e.g. vendor certifications and Certified File Transfer Professional (CFTP) qualification

Password vault software for up to five family members

WHAT DO WE EXPECT FROM YOU?

Build and maintain relationships with key customer and software partners to support our message of excellence

Work with the sales team to accurately scope the technical requirements for customer delivery

Provide software demonstrations to existing customers and new prospects to assist sales with closing opportunities

Assisting prospects with installation and configuration of software proof of concept systems

Installation, configuration, and upgrade of software on customer servers, documenting the delivery and outcome

Responsible for delivering Managed Service requests and maintaining SLA's

Providing first and second line helpdesk technical support when required, to ensure that our customers are always receiving an optimal MFT experience

Writing technical articles for internal distribution, blog posts to share with customers and contribute to internal technical training materials

Creating Statement of Work and Job sheets for Professional Services engagements

Continuous upskilling in the usage and support of core products through self-lead or guided learning

Management of Professional Services bookings with clients

Capturing information relating to more complicated issues for third line support

Providing internal office IT support to the team where required

Making sure our demo systems running in our hosting platforms are working as expected

Installation of demo software on servers

Management of licences in our demo suite

Responsible for maintaining the internal asset management and software register

Ensure that our customers stay up to date with the latest software releases from our suppliers

Capture learning from support tickets and our suppliers into the internal knowledge base

Continued self-learning and guided training on our software products and associated infrastructure

Any other ad hoc duties as required

WHAT SKILLS WILL YOU NEED?

Experience with project planning and implementation

Experience working with Microsoft servers

Experience working with NAT and Firewalls to allow access to server services from internal and external locations

Experience working in an office/small service-based business

Experience managing Microsoft 365

Experience with common network infrastructure devices

Excellent verbal and written communication, with an eye for detail

Willingness to listen and then ask relevant questions to help diagnose technical and application issues

Organised and able to prioritise

Customer oriented and calm under pressure

Ability to follow process

DESIRABLE SKILLS

Experience working with data transfer protocols - FTP, SFTP, HTTPS, AS2

Experience working with MFT Software (e.g Fortra GoAnywhere, Globalscape EFT, Progress MOVEit)

Experience working with Linux servers - RedHat and CentOS

Experience with scripting languages - PowerShell and Bash

Experience working with SQL servers

If you want to be part of a successful team that cares greatly about developing our people, supporting our clients and giving back to our community, then we would love to hear from you.

CLOSING DATE FOR APPLICATIONS:

7th December 2025

Please note that offers of employment are conditional based on two satisfactory references, right to work in the UK, proof of relevant qualifications and for certain roles a basic DBS check.

Job Types: Full-time, Permanent

Pay: Up to 50,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Health & wellbeing programme Paid volunteer time Sick pay Store discount
Work Location: Hybrid remote in Christchurch BH23 1PZ