Job Description

Technical Coordinator - Customer Support

Location:

Ashby de la Zouch, Leicestershire

Hours:

37 hours per week over 4.5 days (Monday - Friday)

Are you a technically minded professional with a passion for delivering exceptional customer service and ensuring smooth after-sales support? If so, this could be your next exciting career move!

With over 95 years of heritage, Bott Ltd is a European market leader in workplace storage solutions and commercial vehicle conversions. As we continue to grow our UK operations, we are looking for a

Technical Coordinator

to join our dedicated Customer Support team at our Ashby de la Zouch site.

This is a fantastic opportunity for someone with strong technical aptitude and excellent organisational skills to make a real impact. You'll play a key role in supporting customers, coordinating technical solutions, and ensuring engineers have everything they need for first-time success.

Why Join Bott?

We offer a dynamic and supportive working environment where your contributions are truly valued. Our benefits include:

Competitive salary Profit share scheme 34 days holiday (including bank holidays) Training and development opportunities Life assurance cover Home and tech scheme Cycle to work scheme 24/7 GP access Employee assistance programme Social committee and regular team events Free onsite parking

What You'll Do:

Provide first-line technical diagnostic support and resolve minor issues. Identify when escalation & further support is needed and co-ordinate this. Coordinate in-warranty and out-of-warranty work, ensuring accurate communication and charging. Manage after-sales parts requests and explore upsell opportunities. Ensure engineers receive correct parts and information for optimal first-time success. Follow up with customers for feedback and report findings to management. Record actions in company Quality and CRM systems. Support the wider team with administrative tasks when required.

What We're Looking For:

Minimum of 2 years' experience in B2B and/or technical customer service. Strong technical aptitude with the ability to diagnose technical issues. Excellent organisational and communication skills. Flexible approach to planning and scheduling. Good IT skills (MS Office and scheduling tools). Self-motivated with a drive to develop technical knowledge. Full UK Driving Licence.

Equal Opportunities

Bott Ltd are totally committed to an equal opportunities culture across all of our company sites and roles. This means we promote diversity and value everyone's differences, and we treat all people equally or similarly and they will not be disadvantaged by prejudices or bias. Therefore, our recruitment process means the best person for a job or a promotion is the person who earns that position based on qualifications, skillset, experience and knowledge.

Ready to Make an Impact?

If you're passionate about technical problem-solving and want to be part of a forward-thinking company that values innovation, collaboration, and personal growth, we'd love to hear from you.

Apply now and take the next step in your career with Bott Ltd.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Profit sharing Referral programme
Ability to commute/relocate:

Ashby-De-La-Zouch LE65 2UU: reliably commute or plan to relocate before starting work (required)
Experience:

Customer support: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person