Job Description

At

ArtiCAD (part of the SHD Group)

, we're proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for

kitchens, bedrooms, and bathrooms

empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences--online, in-store, and in the home.

We're big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.

The Role: Customer Success Specialist

You'll join our

Customer Success Team

, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering personalised software training, you'll help ensure every customer gets the very best from our technology.

No software experience? No problem!

We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills--we'll teach you the rest.

What You'll Be Doing

Process inbound enquiries from customers and suppliers via telephone and email Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues Raising helpdesk tickets (2nd line support) for complex or more time consuming issues Resolving 2nd line tickets when up-skilled Conduct 1:1 online training on our software with customers Perform sales and office administration, update customer records, and confirm training bookings Daily use of our ArtiCAD design software Meet and greet visitors as required Contact customers periodically to assess satisfaction and process any queries Assist your Manager in evaluating and improving ArtiCAD's Customer Success activities and processes

What We're Looking For

A confident and friendly communicator (verbal, written, and online) Previous experience in

customer service

(desirable) Passion for

tech

, design, or the

KBB (kitchen, bedroom, bathroom)

industry Ability to thrive in a

fast-paced, team-oriented

environment Strong academic background (A-level or equivalent)

Ambitious, adaptable, and eager to learn

What It's Like to Work at ArtiCAD

We're

collaborative and inclusive

- you'll always feel part of the team We care about community, regularly supporting

charity initiatives

and

work experience schemes

We champion

innovation and bold ideas

- your voice matters here We're committed to delivering an

exceptional customer journey

We encourage every team member to strive for their

best self

Job Type: Full-time

Pay: 18,200.00-22,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount On-site parking Private dental insurance Private medical insurance Store discount Work from home
Schedule:

8 hour shift
Ability to commute/relocate:

Watford, WD18 0GX: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

Customer Service: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Watford, WD18 0GX