Job Description

Technical Customer Service Representative

Trackit247 Ltd -Live GPS tracking company based in Hemel Hempstead. We are a provider of Live GPS Tracking Solutions. We supply, maintain & support GPS tracking devices for a range of clients from the public and private sector.

The role is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. The role is the primary point of contact for customers and is expected to handle each interaction with professionalism and efficiency and escalate any issues in a timely manner.

Location: Hemal Hempstead

Job Type: Full time

Work arrangements: On-site (5 days a week)

Key Responsibilities:

Respond to customer inquiries via phone or email in a friendly and professional manner Identify and resolve customer issues or concerns promptly and effectively Develop a deep understanding of the company's products to provide accurate information to customers and resolve their issues Accurately document customer interactions, feedback, and actions taken for the senior technical support. Recognize when issues require escalation and direct them to the appropriate team member Provide feedback to management on recurring issues and customer needs to help improve product offerings Ensure unresolved issues are tracked and follow-up with customers to ensure satisfaction

Essential Skills:

Strong organisational skills Proven experience in technical support role Excellent communication skills Strong attention to detail Excellent customer service

Personal Qualities:

Sufficient verbal and written communication skills with the ability and confidence to communicate positively with both internal and external clients Contributing to the team image, presenting a professional and knowledgeable image to both internal and external clients. An absolute focus on ensuring that all issues and tasks are completed or escalated in good time and correctly, according to the client or task requirements Desire to progress the company's best interest, identifying areas for own personal development and moving forward with them
Job Types: Full-time, Permanent

Pay: 26,500.00-30,000.00 per year

Benefits:

Company events Company pension On-site parking
Ability to commute/relocate:

Hemel Hempstead HP2 7BF: reliably commute or plan to relocate before starting work (required)
Application question(s):

Can you display confidence when talking to customers
Education:

Certificate of Higher Education (preferred)
Experience:

Customer service: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person