Job Description

We're looking for a friendly, proactive

Technical Customer Service Representative

to join our team. You'll be the first point of contact for our Customers, Partners, and Suppliers -- helping to resolve issues, process orders, and ensure that every interaction leaves a positive impression of our company.

This role is ideal for someone who enjoys problem-solving, communicating clearly, and supporting customers in a technical environment.

Key Responsibilities

Answer customer queries and resolve faults over the phone and via email Process orders and update customer records accurately Follow up with suppliers and partners to ensure timely resolutions Investigate faults and escalate complex issues to second-line support or suppliers Maintain and update information in our CRM system -- and suggest improvements Provide excellent service and help customers have a great experience with our company

What We're Looking For

Strong communication and interpersonal skills Good attention to detail and a methodical approach to problem-solving Confident using computers, databases, and CRM systems A basic understanding of networking is helpful but not essential A positive, customer-focused attitude and willingness to learn

What We Offer

Friendly, supportive working environment Flexible part-time hours Training provided on our systems and products Opportunity to learn more about technology and develop your career Initially fixed term but may increase (subject to funding)

Ready to apply?

If you enjoy helping people and want to be part of a growing company that values its customers and team members, we'd love to hear from you.

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: 12.21 per hour

Expected hours: 15 - 22 per week

Work Location: In person