Job Description

The Role

We are seeking a highly skilled, hands-on technical leader to take ownership of advanced infrastructure, cloud, and networking operations, customer onboarding, and complex technical escalations.

You'll handle everything from pre-sales and solution design to last-line troubleshooting and service reviews. You will be the final point of escalation in the business, trusted to solve any technical challenge and deliver exceptional customer experiences.

This is a customer-facing role, ideal for someone who can design, deliver, and maintain cutting-edge environments while supporting business growth.

Key Responsibilities

Solution Design & Pre-Sales Engage with customers to scope and design infrastructure and cloud solutions. Produce accurate quotations and proposals for hosted desktops, migrations, and managed services. Present technical solutions in customer-facing pre-sales meetings. Advanced Technical Support & Escalation Act as the final line of support for complex technical issues. Deliver deep troubleshooting across networking, server, storage, and cloud environments. Customer Onboarding & Migration Lead onboarding of new Microsoft RDS customers, including domain integration and session host configuration. Perform Microsoft 365 migrations (Exchange, Teams, SharePoint, OneDrive) to best practice. Oversee hosted desktop and infrastructure transitions, ensuring minimal business impact. Networking & Infrastructure Manage Cisco ASR & Nexus environments at CCNP level (VRFs, BGP, routing policies, and multi-tenant designs). Own HPE ProLiant & Synergy server platforms and HPE 3PAR storage arrays. Support hybrid Windows and Linux environments (RHEL desirable). Datacentre Operations Work in data centres for hardware deployment, racking, cabling, and troubleshooting. Follow access, safety, and change control processes. Emerging Technology Support GPU-accelerated hosted desktops and AI/ML workloads (NVIDIA vGPU and virtualisation experience advantageous). Customer Service Reviews & Documentation Conduct regular service reviews with customers, presenting improvements and cost-saving opportunities. Produce clear documentation, runbooks, and knowledge transfers for scalable delivery.

Skills & Experience

Cisco networking to CCNP level (ASR, Nexus, VRF, BGP, routing design). Microsoft RDS Clusters - design, deployment, and troubleshooting. Microsoft 365 migrations & support (Exchange, Teams, SharePoint, OneDrive). HPE ProLiant & Synergy servers, HPE 3PAR storage systems. RHEL experience (desirable) and Windows/Linux hybrid skills. Data centre operations experience (hardware deployment, cabling, access processes). Ability to handle complex technical challenges independently and deliver end-to-end solutions. Customer-facing skills, including service reviews and technical presentations. Pre-sales and solution design experience, including producing technical quotations. Strong documentation discipline and ability to mentor others.

Desirable

GPU virtualisation experience (NVIDIA vGPU, hosted desktops, or AI/ML environments). Familiarity with Kubernetes or container platforms (reflecting emerging business direction). Automation/scripting (PowerShell, Ansible, Terraform). Awareness of cloud security and compliance best practices.

Personal Attributes

Self-starter and finisher - able to work independently and own outcomes. Exceptional troubleshooting skills ("technical god" level capability). Strong customer focus and stakeholder engagement skills. Professional, methodical, and adaptable. Willingness to work occasionally in Harlow and London data centres.

Package

Salary: 75,000 - 90,000 depending on experience. Full BUPA health cover after 3 months. Opportunity to work with cutting-edge cloud, datacentre, GPU, and AI solutions.
Job Types: Full-time, Permanent

Pay: 75,000.00-90,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Experience:

Cisco Routers: 5 years (preferred) Microsoft RDS: 5 years (preferred) HPE Hardware: 5 years (preferred) Solutions Architect: 5 years (preferred)
Work authorisation:

United Kingdom (required)
Location:

Chatteris PE16 (preferred)
Work Location: In person