Job Description

We're looking for a proactive and detail-oriented professional to support us in streamlining and enhancing the gas customer journey. As we prepare for future portfolio growth, this role plays a key part in managing internal risks posed by complex systems and processes, ensuring we remain agile and compliant in a changing landscape.
You'll be responsible for managing key operational tasks such as onboarding exception reports, ensuring timely Supply Start Dates, supporting data fixes within SLAs, and driving improvements in read and settlement performance.
What skills/experience do I need to be successful?

• Has worked with data or associated fields;
• Can use data to identify system fixes and improvements;
• Can use experience to lead changes and improvements in processes and reporting;
• Has experience of working with IT and Business Departments to ensure that project/small change outcomes are realized;
• Good overall knowledge of the UK Energy Industry;
• Is Knowledgeable of the customer journey with an Energy Supplier.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What happens next?
Once we receive your application, it will be reviewed by a human - no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

Skills Required