Job Title: Technical Engineer Closing date: 03 March 2021
We have an exciting Specialist Onsite Support opportunity here at MoJ Digital & Technology for a Technical Engineer.
The SOST Team
The Technology Support team is part of MoJ D&T’s Technology directorate. It is a team made up of four functions: Specialist, Application, Onsite and End User Computing. The Technology Support team provides Local and Remote 2nd line support excellence that enables our MoJ customers to thrive.
We provide technical support, expertise and knowledge sharing tailored specifically to our customers remotely & onsite. Our personal, customer centric focus allows the MoJ business to run efficiently and project delivery to happen seamlessly.
The Technical 2LS Support Team is responsible for providing IT support to approximately 75,000 users.
This role reports to the Technical 2LS Management team.
As one of our Technical Engineers, you will be responsible for providing 2nd line support directly to MOJ’s end users, whilst continuously providing a great customer service experience.
Our aim is to fix the end user issues at initial contact and when necessary, escalate more complex issues to the relevant support channels.
You will be required to respond to complex problems by proactively investigating root cause, whilst if necessary, delivering a workaround that enables business continuity and ultimately a permanent resolution.
You will need to be available to travel to other MOJ locations in the UK to support offices and the wider MOJ and its various Agencies staff when necessary.