Job Description

Technical Engineer

We're looking for an experienced

Technical Engineer

to join our IT Services team, providing high-quality technical support and maintaining client IT infrastructure across a range of technologies.



This role involves diagnosing and resolving both simple and complex technical issues, ensuring smooth IT operations and excellent customer service. You'll work both remotely and on-site as needed, collaborating closely with other engineers and support staff to deliver reliable and efficient solutions.


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Key Responsibilities

Provide 2nd/3rd line technical support for incidents and service requests. Troubleshoot and resolve hardware, software, and network-related issues. Administer and maintain Microsoft 365, Active Directory, and Windows Server environments. Support end-users with technical queries in a professional and friendly manner. Visit client sites to perform installations, maintenance, and troubleshooting. Document all technical issues, fixes, and solutions in the service management system. Escalate complex issues when required, ensuring SLAs are met. Mentor and assist junior team members in their development. Participate in an on-call rota to provide out-of-hours support.
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Skills & Experience Required

Proven experience in a technical engineering or IT support role. Strong knowledge of:

+ Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
+ Active Directory, Group Policy, and user/group management
+ Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)
+ Virtualisation (RDP, Hyper-V) and endpoint management tools
Excellent problem-solving and communication skills. Ability to explain technical issues clearly to non-technical users. Team-oriented mindset with the ability to work independently when required. Full UK driving licence and willingness to travel to client sites.
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Desirable Certifications

Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals CompTIA A+, Network+, Server+, or equivalent ITIL v4 Foundation Security-related certifications (CompTIA Security+, Microsoft SC-900)
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Additional Information

BPSS clearance required (SC clearance may be required for some projects). This role is primarily office-based, with flexibility to attend client sites. * Opportunities for ongoing professional development and certification support are provided.