Job Description

JOB DESCRIPTION

To provide the highest level of support to all our corporate partners and their clients with premium consistency.

Main Job Missions

Work within the business KPI's and contractual SLA's to check and process warranty claims files. Customer and Dealer service handling. Subscription, claims and accounts administration. Manage technical relationships with main dealer workshops and repairers. Inform and manage customer & repairer communications. Complaints management. Actively participate in the improvement of the claims process.

Key activities

Administration

Respond professionally, within a targeted timeframe to all inbound email enquiries. Work closely with subscribers to ensure that all details are precise and GDPR compliant. Check claims and authorise as appropriate within the terms and conditions.

Telephony

Answer inbound calls, identify the caller need and provide relevant information or transfer calls appropriately. Give clear and understandable explanations for claim validations. Support staff on challenging calls.

Accounts Assistance

Ensure all payment requests are followed to conclusion.

Complaints

Attempt to resolve complaints and escalate where necessary. Log all types of dissatisfaction.

Teamwork

Represent your team in weekly meetings and communicate any matters of importance. Promote a positive attitude amongst the team.

Qualifications required for this job

Hard skills

Wide knowledge of claims management operations. Process development. Product management. Vehicle technical knowledge.

Soft skills

Teamwork - work collaboratively and promote a positive attitude. Ability to listen to and empathise with customers. Demonstrate integrity, reliability and accountability. Show initiative. Problem solving. Promote and support the company values. General PC skills & experience in MS Office.

Languages

English
Job Type: Full-time

Pay: 26,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Work from home
Ability to commute/relocate:

Warrington: reliably commute or plan to relocate before starting work (required)
Work Location: In person