Job Description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments --no matter how big or small --can be traced back to an idea's single spark.

It's that spark --that inner drive --that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

This position assists staff with technical support of desktop PCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Note: Must have a full UK driving licence and willing to travel.

This vacancy is for a Site Lead managing a team based on a client site in London. This role is client facing so strong stakeholder skills are needed.

We are looking for someone who has previous experience supporting an enterprise-sized customer for an IT service provider in London or similar (banking, finance or professional services are advantageous).

Essential Duties and Responsibilities:

Adherence to the Incident management process while guiding the team in problem analysis. Be the main point of contact for the London site. Conduct team meetings, stand-ups, and huddles. Mentoring the team on technical tools and operational processes. 3rd Party vendor management. Develop and maintain a good relationship with the customer and all stakeholders. Working with the customer and internal operations teams to identify and manage service improvement activities. Manage local rotas, annual leave requests and other absences. Provide reporting on tickets and workload.

Skills and Abilities:

Technical team leader skillset. Strong communication, self-management, and organisational skills. Ability to interact with stakeholders at all levels. Strong Understanding of SLAs and ticket management processes. Understanding of ITIL framework. Preferably 7+ years plus of Industry experience overall. Strong leadership skills with a focus on people and customers. Ticket management systems (ServiceNow desirable).

Expertise:

Minimum of 3 years of experience in a team leader role managing technical teams and supporting end users and/or customers. Strong understanding of Microsoft tech stack (Windows 11 and O365 tenant) Demonstrated success with unit-based application planning and development, project management and policy development. Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills. Excellent knowledge of product life cycle, tools, processes, and operations planning. Excellent customer service capabilities and attitude.

Benefits

:

A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few. To know more about us visit - www.hcltech.com For more information on how we process your personal data, please refer to HCLTech's

Candidate Data Privacy Notice.

Job Type: Fixed term contract

Pay: 25,000.00-34,000.00 per year