Job Description

Title:

Technical Lead (Triage Squad)

Department:

Engineering

Location:

Sheffield or London

Working Pattern:

Hybrid, includes 3 days each week in the office

Contact Type:

Full time, permanent

Salary:

Up to 95,000 per annum



Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.

Role overview:

As the Triage Team Technical Lead, you'll play a key role in keeping our SaaS EdTech products stable, reliable, and impactful for teachers and schools worldwide. You'll guide a dedicated team of engineers to quickly resolve issues while also identifying long-term improvements that enhance customer experience and product performance. Alongside your technical leadership, you'll support your team's growth through mentoring, feedback, and career development.

This is a role where you'll make a difference not only within your team but across the whole organisation. You'll collaborate with colleagues in Operations, Sales, and Marketing, help strengthen release processes and security, and shape the developer experience. With opportunities to recruit and develop new talent, as well as share your knowledge across Tes Engineering, you'll be at the centre of building a culture of quality and innovation.

Key Responsibilities:

Lead the Triage Team in responding to, diagnosing and fixing issues affecting teachers and schools to deliver a reliable and stable service Using data driven approaches to identify trends within our products and develop long term solutions to improve customer experience Responsible for line management of all engineers within your team. Including 1-2-1's, performance feedback, career development plans, mentorship, and guidance. Accountable for monitoring and iteratively improving security, releases, performance across our suite of Edtech products Management of wider business stakeholders, including Operations, Sales and Marketing teams Recruit triage engineers into your team and help on our apprenticeship days. Work alongside other engineers and tech leads on improving the developer experience and engineering culture, with a particular focus on quality. Happy to contribute and share knowledge amongst their own team and Tes engineering via knowledge sharing meetings

What You Need to Succeed

Essential Skills

Demonstratable experience of leading software engineering teams. Proven skills in the line management, performance management and coaching of software engineers. Experience of writing software in one of our core languages (JavaScript, .Net or Java) but with the flexibility and willingness to work in whatever languages and technologies are required to fix customer issues Work with key stakeholders throughout the business to define, deliver and manage expectations on deliverables, as well as provide a point of contact for the triage team Hands on experience working with APIs (particularly REST APIs) and working with API blueprints. Working knowledge of both NoSQL and relational database technologies. Experience of the following; web and event based microservices, message queues, and caching. Familiarity with search technologies. A strong customer driven mindset. Good written and verbal skills, able to translate concepts into easily understood diagrams and visuals for both technical and non-technical people alike.

Desirable Skills

Experience with microservices using technologies like Docker for local development and Kubernetes for running live services. Experience working with quality assurance engineers and taking a test-driven approach to development. A good understanding of CI/CD principles.

What do you get in return?

25 days annual leave rising to 30 5% pension after probation State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Monthly Tes Socials Access to an extensive Learning and Development menu

Who are Tes?

Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management.



Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.



Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine.



Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai.



We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.



Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required.

www.tes.com/tesglobal