Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.


The Position
Are you ready to embrace an exhilarating challenge and lead a team of brilliant experts in a pivotal support role? Imagine a career where your contributions genuinely matter, impacting high-profile customer accounts in a dynamic, high-tech medical environment!


Roche Diagnostics is thrilled to offer a superb opportunity for a Technical Manager (Engineering) to lead a team supporting our valued customers across the North of the UK.


Based in the North of the UK, you'll be at the forefront, guiding a team that provides essential support to our customer base in the North and beyond. The team takes on all aspects of customer support - troubleshooting & repair, preventative maintenance, modifications, and installations.


Customer and patient centricity is at the heart of everything you do, ensuring seamless end-to-end solution support.


You'll be instrumental in the successful delivery of our exceptional service offerings across the region and beyond , ensuring core service activities are executed with efficiency and productivity, all while managing operational costs within your team. Collaboration is key! You'll work closely with peers and key stakeholders to create a seamless "sales-service" alignment, delivering truly differentiated customer solutions. A crucial part of your role will be ensuring our Technical Services team is perfectly staffed - the right people in the right place, equipped with outstanding skills, capabilities, and competencies.


We're looking for someone resilient and tenacious, who thrives under pressure and excels as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.


You'll be insights-driven, continuously seeking opportunities for improvement and adapting with flexibility and agility to meet evolving customer needs. If you possess strong analytical skills and are comfortable working with technical, scientific, and numeric information, you'll feel right at home!


Please note, this role requires you to be based in the North of the UK. We will consider applicants currently residing in this area or those eager to relocate to join our team! You'll collaborate closely with your team and all departments within Roche to consistently deliver a best-in-class service for our customers. This includes attending customer review meetings to proudly showcase key achievements and outline future objective

s.

Who Are You:

You're a degree-educated professional in a life science subject or equivalent, bringing a thorough and up-to-date understanding of the IVD industry, coupled with solid experience in implementing best-in-class laboratory practices. While not essential, experience in a line management role or demonstrable line management skills gained throughout your career would be a fantastic advantage!


You're adept at providing effective support for pathology laboratory solutions, genuinely motivated by exceeding customer expectations and empowering others with knowledge. Self-motivated and a master of troubleshooting, you take immense pride and ownership in your work. As a true implementer of positive change, you possess a questioning approach to challenges, a passion for driving new innovations, and a gift for training and developing others.

Investing in You:

Roche is a company that believes in investing in both its business, with over 6.5 billion in R&D worldwide, including 460 million in the UK last year alone - and, most importantly, in its people! This means you'll enjoy not only a competitive salary and benefits package but also a highly recognized product training program and continuous support to build upon your knowledge, skills, and potential. We're committed to helping you prepare for exciting opportunities for further career development within our organization!


Ready to make a real impact?


Good luck - we can't wait to hear from you

!

Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.



Let's build a healthier future, together.


The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants' requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.