Job Description

Technical Manager- Mechanical & Engineering

Wycombe Hospital, High Wycombe

45,000- 59,000 per annum plus benefits

Permanent, full time Monday- Friday



Serco are recruiting for a Technical Manager (Mechanical & Engineering) to join our team based at Wycombe Hospital. This role will lead, manage and be responsible for the day to technical FM service within a demanding healthcare environment. This will include the development, improvement and growth of the service areas the post holder is responsible for, including the delivery of the contract financial plan and meeting performance KPI.



Our Technical Manager will act as an advocate for Serco - building and maintaining effective relationships with the PFI client, NHS and other stakeholders plus other third-party providers. To drive service excellence through improved management of contract, and in line with responsible financial and commercial agreements.

This role will deputise for the Head of Estates in respect of all Estates matters within the contract in the absence of the Head of Estates.

Main Accountabilities:

Customer Focus:

Takes responsibility for building customer advocacy and loyalty with all stakeholders, including the client, the Hospital Trust, members of the general public, Senior Managers, colleagues and employee representatives by fostering a partnership approach to relationships.

Understands key business drivers, actively develops and implements solutions to enhance the delivery of exceptional service and align operational strategies and priorities accordingly to balance customer and business needs.

Actively provides focus, accountability, engagement and sustainability of service delivery to the Estates team, encouraging team members to initiate change, take evaluated risks and overcome barriers to execution.

Applies the Serco Values in all customer interactions.

Manage formal responses to the client. Ensure any commitments made are in the interest of and in-line with Serco Business Objectives.

To be resilient, politically savvy, innovative and entrepreneurial, able to identify and manage the risk of new commercial enterprises.

To provide patient and customer centred services, recognising the contribution of

Estates and Facilities Infrastructure services to the overall patient experience.

Operational Excellence:

Provide high quality compliant Estates services to ensure operational excellence to the customer.

Ensure compliance with health, safety and other legal requirements within the designated hospital, working at all times within the Serco Management System (SMS).

Supply technical knowledge and input across the contract and Serco as required.

Report on business performance of the Estates Services department through KPI reports and PMS.

Support Strategic Estates in Analysis of the business performance of Hard Services, using the data to drive decision making Manager and operational improvements.

Identify and implement effective change and transformation service improvements by guiding others and helping them adapt to improve overall business performance.

Manage a variety of complex service risks and issues making autonomous decisions to find practical solutions.

Maintain and implement CSOPS for the service area(s).

Undertake 'on call' duty manager responsibilities as part of a rota.

To manage asset replacement projects as agreed with the client.

Facilitates understanding and encourages communication both within own Estates team and more broadly.

Take the lead for nominated key site policies & Operating procedures.

Co-ordinate Estates responses to Hazards warnings, Safety Action bulletins

Support the Projects Manager to develop and implement a proactive site condition audit and action plan for planned maintenance.

Support the Projects Manager to develop an action plan for the backlog of maintenance and plant replacement and repair.

Identify maintenance needs and prepare programmes of work.

Implement programmes of work and ensure that all maintenance, and other work, carried out by directly employed labour or contractors is of satisfactory, professional and technical standard and is in line with statutory standards, contract requirements and healthcare best practice.

Ensure that operational estates risks are properly assessed, reported and any

mitigating actions are carried out. Develop and regularly test business continuity plans as delegated and provide operational and technical advice so that plans are deliverable.

Support the Contract Manager to ensure compliance with all relevant legislation, guidance and best practice applicable to the healthcare estate

People:

To provide leadership and management such that all Estates employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.

Ensure a culture of high employee engagement and participation through effective and sustained people strategies aligned with the overall business objectives.

Take responsibility within Estates for the training and development of employees, ensuring that all employees work safely and that they are aware of their responsibilities under the Health & Safety at Work Act 1974, PPE and other control standards.

Effectively and appropriately allocate and empower responsibility to others to maximise the individuals' and organisational effectiveness.

Provide mentoring and coaching to the team to develop knowledge and skills to improve their performance and promote a learning organisation.

Effectively manage the Estates team through using the full range of Serco's People Policies and Procedures, including Recruitment and Selection, Performance Development Review, Absence Management, Discipline and Grievance.

Maintain resourcing levels within the Estates team through effectively managing absence levels, annual leave requests, improving retention and effective recruitment in order to control labour budget, meet business objectives and increase levels of employee engagement.

Formulate training programmes for Estates Staff to ensure competence is maintained.

Act as a positive role model for other staff demonstrating SERCO values

Through the Operational Estates team lead and manage the operational staff on a day to day basis.

To contribute to and work within a safe working environment.

Periodically review out of normal hour's emergency calls and seek ways to minimise unnecessary call outs.

Ensure Performance Appraisals and 121 for all staff are completed with objectives set at all levels.

To lead, manage, motivate and develop staff and promote achievement of high standards and openness, forward thinking and innovation.

Manage the recruitment, selection and development of staff to ensure that the department has the right staff resources and skill mix

Financials:

To assist Contract Manager, monitor budgets and forecast.

To assist with drawing up contingency plans to manage projected overspends.

Manage solutions and financial proposals of service variations and lifecycle activity.

Identify and implement cost saving efficiencies across Estates service areas.

Keep abreast with new thinking in the delivery of Estates services, review these opportunities and develop cases for change.

Continuously monitor budgets and control costs to ensure that all works are completed to agreed limits and within financial targets.

Seek and implement continual quality and cost improvements

Where resources are not available undertake risk assessments and establish and implement mitigating actions as far as reasonably practicable

Provide regular reports and see that the directly employed labour force is efficiently

managed and cost effective in performance.

Other:

Participate as a full member of the Leadership Team, attending and holding team meetings, delivering innovation, sharing good practice with other departments and contributing effectively to debates.

Contribute to the development of the contracts business strategy and business plan.

Assist in developing the Estates Risk Register implementing identified works to reduce risks to the organisation.

Regularly review training requirements for the Estates team and those staff in Soft FM who undertake maintenance regime

What you'll need to do the role:

HND/HNC educated or equivalent /or substantial industry experience

IOSH Managing Safely or higher qualification in Health & Safety

Professional membership of a recognised institution

Knowledge of AutoCAD

Knowledge and understanding of Building services and HTMs

Strong leadership skills:

influence, support and steer a large diverse team

Highly self-motivated and ability to motivate others

Strong ability to identify, analyse and develop continuous improvement opportunities

Strong people management skills including:

managing absence, conflict, discipline and grievance, performance, learning and development

Effective communication skills

Highly developed negotiating and diplomacy skills

Numeracy skills required for management of budgets

Confident with IT equipment and software including normal business applications

Working in facilities management role in an NHS and/or Private Hospital environment

Experience in managing and building a team and leading and facilitating transformational change

Experience in managing budgets

Dealing with difficult situations

Awareness of good business management practices e.g. cost control, staff rostering, people management

Problem solving at a strategic level

What we offer:

Salary:

Competitive salaries with annual reviews

Pension:

Up to 6% contributory pension scheme

Holidays:

25 days' annual leave plus bank holidays

Training and development:

We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression

Wellbeing:

24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres

Discounts:

Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel

ShareSave scheme:

Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period

Employee networks:

Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community

Charity:

Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

About us:

Buckinghamshire Healthcare NHS Trust provides nationally recognised services focusing on providing the right care, in the right place, at the right time. Wycombe is one of the Trust's acute hospitals and its main site for planned (elective) surgery. It also provides specialist treatment for patients with heart conditions, strokes, cancer and urological conditions and has an Urgent Treatment Centre, all staffed by a dedicated team of healthcare professionals. The hospital design combines a number of buildings from traditional to modern facilities with a commitment to high-quality patient care.

Serco, in providing hard FM services to part of the Trusts estate through a site-based team is dedicated to providing outstanding, person-centred care that is both effective and dependable. We are eager to grow this amazing team by welcoming positive and skilled individuals who are seeking opportunities in their preferred fields.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



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At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.



At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.