Job Description

Head of Configuration Services

Location:

Rugby (Onsite Working)

Salary:

65,000 - 72,000 + 10% bonus

Type:

Full-Time, Permanent

A leading technology services provider is hiring a

Head of Configuration Services

to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment.

Key Responsibilities

Lead and mentor a team of Transition and Enterprise Technicians (all CCNA accredited) Act as a technical authority for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure services remain competitive and future-ready Support team development through certifications, training, and career progression

Candidate Profile

Essential

Proven experience in data centre infrastructure, networking, and pre-staging environments Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM) Strong leadership and people management capabilities Skilled in rack building, equipment configuration, and network advisory Confident in customer-facing engagements and technical presentations Experience creating and managing Statements of Work (SOWs) and governance processes Self-motivated, proactive, and committed to long-term growth within the organisation

Desirable

Industry certifications such as CCNA, CCNP, or CCIE Experience with automation tools, scripting (e.g., PowerShell, C#), or emerging technologies (AI, RPA) Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies Exposure to working in an IT reseller or enterprise service delivery environment Ability to stay ahead of industry trends and contribute to service innovation

Role Focus

50% Technical Leadership:

Infrastructure, networking, automation, and service innovation

50% Strategic & People Leadership:

Team development, governance, customer engagement
This is a high-impact leadership opportunity within a growing and strategically important division. The role offers the chance to shape technical service delivery, lead a skilled team, and contribute directly to the success of enterprise-scale infrastructure and deployment projects. With a strong focus on innovation, customer engagement, and operational excellence, this position is ideal for someone looking to make a meaningful contribution and grow within a forward-thinking organisation.

To express interest, submit your application and a member of our team will be in touch to discuss the opportunity in more detail.

Job Types: Full-time, Permanent

Pay: 65,000.00-72,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Private medical insurance
Application question(s):

Do you have experience leading a technical configuration team? Have you used automation tools or scripting languages (e.g., PowerShell, C#) to improve configuration workflows? Do you hold a networking certification such as CCNA or CCNP? Have you implemented process improvements using Lean, Six Sigma, or similar methodologies?
Work Location: In person