Technical Operations Manager, Live Sports Technical Operations

London, United Kingdom

Job Description


  • Technical program management experience working directly with software engineering teams
  • Experience managing cross-functional programs and release schedules
  • Experience building and evaluating system-level technical design
  • Experience developing and executing/delivering product and technical roadmaps

  • 5+ years of experience working within a live production environment.
  • Knowledge of video, audio, and image encoding formats and industry best practices.
  • Experience managing programs across cross functional teams, building processes and coordinating project schedules.
  • Create and cultivate a positive work environment with co-workers and clients alike.
  • Extremely detail-oriented, organized, and a team player.
  • Ability to problem-solve and multi-task in fast-paced, dynamic environment.
  • Experience educating non-technical stakeholders and working across multiple teams and regions.
  • Experience with budgeting, scheduling, and technical workflows.


Job summary
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Prime Video is seeking a Technical Operations Manager to help Amazon’s Global Live Sports Production team. In this role you will work and collaborate with cross-functional teams to drive and deliver projects and initiatives for Prime Video. You will use your technical expertise to manage project life cycles and establish effective communication across departments and stakeholders. You will lead live production efforts on cross functional projects like ad insertion, cloud-based production and master control workflows including video playback, asset management, and signal acquisitions and delivery. You will support our content and operational goals by leading live production’s technical projects, as we drive innovation on behalf of customers. You will collaborate with internal partners such as Prime Video’s core Product and X-Ray teams, as well as our Technical Integration Management, and Live Ops department. You will establish best practices to assess risks, anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus constraints. You will manage complex projects, assign responsibilities, manage project schedules, and identify appropriate resources needed to execute objectives and meet project milestones. To be successful, you will need to thrive on a diverse team, think strategically, be detailed driven, understand systems architect and workflows, and have excellent problem-solving abilities

You must be able to thrive and succeed in an entrepreneurial environment, and be excited by the opportunity to work within a division that will function differently than a traditional linear television network. You will help define strategic opportunities to achieve scale, and in parallel be able to roll up your sleeves, dive deep and get the job done. You will work with product and technical teams, anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus constraints. You will work closely with outside vendors and rights partners and must be a strong communicator who can simplify complex subjects and deliver important messages externally. You will implement systems, acquire new skills, tools, and processes to successfully deliver multiple projects in a high velocity environment.

The ideal candidate should thrive in delivering complex programs with multiple stakeholders in a fast pace environment. You are a strong leader who has strategic and operational vision, is passionate about driving the best-in-class product experiences, and can see around corners. You have a keen sense of how to evolve live sports production, a strong understanding of technology, exceptional program management skills, and people management experience.

Key job responsibilities
  • Oversee day to day workflows of our live event’s technical operations within Europe.
  • Work closely with production teams across the tendering and launch process of new European sports properties.
  • Extensive internal stakeholder management, timeline, and deliverables management.
  • Create and build out process driven workflows and documentation for the team globally.
  • Create and maintain technical workflow documentation for the team globally.
  • Creation of best practice and tips and tricks documentation.

About the team
Prime Video Live Sports Production Technical Operations (PVLS Tech Ops) is a group within Prime Video. Our primary goal is to support global live sports productions with technical solutions and architecture that makes our production partners more successful. We strive to remove technical roadblocks while pushing technology to new limits. Our main focus is to build infrastructure that helps Prime Video Live Sports Production bring their vision to life. PVLS Tech Ops considers everything our responsibility and will tirelessly to implement the projects we own. We work through every challenge to present options because we approach every challenge with the question, “how can we help?” The technical operations team takes the time to listen to the challenges our production partners are facing and address them with an understanding of their perspective. Whether it fits under our job description or not, we always work to find creative solutions to challenges that arise for the teams we working with.

  • Audio and Video engineering experience and/or broadcast engineering experience.
  • Experience managing and conducting video and audio quality testing and analysis.
  • Experience defining technical and production roadmaps and requirements.
  • Relationships with key vendors across the global within the broadcast industry.
  • Ability to run a tender process and negotiate business terms with vendors.
  • Strong written and verbal communication skills. Must be able to lead meetings and clearly communicate live production workflows.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Job Detail

  • Job Id
    JD2498466
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    London, United Kingdom
  • Education
    Not mentioned