Job Description

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World's First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.





Fenix24 is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of The World's First Civilian Cybersecurity Force, Fenix24's army of battle-tested specialists deliver ransomware restoration and recovery services to bring an organization's operations back online effectively and efficiently. Fenix24 provides an assurance of recovery in the event of a cyberattack, leading to the full restoration of critical infrastructure, data and systems, with a minimum of downtime and financial loss.

About This Position

We are searching for a Technical Project Coordinator to join our Fenix24 team. In this role, you will be responsible for overseeing programmatic, budgetary, and logistical operations during a disaster restoration event. This role requires exceptional decision-making, communication, and analytical skills in a fast-paced environment to ensure successful delivery of engineering services for clients involved in a ransomware and /or data breach event. The Logistics Warrant Officer works closely with internal cross-functional teams, engineering staff, and external stakeholders to implement streamlined processes, ensure quality control, and develop innovative solutions to improve operations while providing support to clients worldwide.

Note:

Due to the nature of our engagements this position has a working pattern of

15 days on-call followed by 7 days off/rest.

Key Responsibilities

Program and Budget Management

+ Provide programmatic oversight and budget tracking during client engagements, ensuring adherence to established processes and financial targets.
+ Monitor and allocate engineering resources, skillsets, and time effectively for engagement success.
+ Communicate and coordinate internal and external staffing needs to maintain budget efficiency.

Project Planning and Execution

+ Assign responsibilities, develop schedules, and manage resources to meet project deadlines.
+ Support technical teams in organizing, tracking, and documenting project deliverables and restoration workstreams.
+ Create and manage on-call rotations to ensure 24/7 coverage of critical client restoration efforts.

Client-Facing Responsibilities

+ Act as a liaison between the client and internal teams to coordinate vendor configurations, credential validation, and access requirements.
+ Facilitate and manage client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal.
+ Use discretion in sensitive client communications, particularly in cases involving data breaches or high-impact incidents.

Process Improvement and Quality Control

+ Develop and implement standardized processes for quality control, ensuring high standards in deliverables.
+ Analyze completed engagements to identify areas for improvement and best practices, contributing to after-action reviews.
+ Create internal documentation and training materials for the logistics team to optimize engagement management.

Reporting and Documentation

+ Develop metrics and standardized reports for utilization, staff productivity, and engagement tracking.
+ Support the preparation of engagement status updates for clients, legal counsel, and insurance carriers through documentation, slide decks, and concise summaries.

Regional and International Support

+ Provide logistics support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required.

Other Duties as Required

Perform additional tasks as assigned to support the team and ensure project success.

Qualifications, Requirements & Preferred Skills

Proven experience in project management, logistics, or program support roles. Strong organizational and multitasking skills with a focus on detail and quality. Excellent verbal and written communication skills. Ability to manage budgets and track resource utilization effectively. Experience with collaboration tools such as Teams, Slack, or Signal is preferred. Familiarity with technical environments or engineering processes is a plus. Willingness to work flexible hours to accommodate global client needs. Foreign language proficiency desired but not required Excellent analytical, organization, and problem-solving skills. Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities. Ability to form relationships across all levels of the company while modeling our Culture and Values.

Core Values & Competencies

This role is ideal for individuals who thrive in dynamic environments, enjoy problem-solving, and have a strong commitment to operational excellence.

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!





We truly value our employees and provide an extraordinary package to prove it, including:


Internal and external learning & development opportunities, including career advancement Scheduled & flexible PTO programs Family friendly programs - Care packages Regular team building events Competitive compensation & benefits: Medical insurance, including dental and visual cover Short-Term & Long-Term Disability Life Insurance Mental Health & Wellness programs Employee Assistance Program (EAP) 401(k) retirement plan Company-paid holidays Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!