Job Description

Job Title: Technical Sales Assistant

Reports To: Service Director

Location: Hybrid (4 days in our office in Ramsgate, 1 day from home)*

Salary: 25,000 + Company profit share

About Business Computer Solutions:

As an Employee-Owned business, the BCS work ethic is caring, focused, fun and it really is our people who make us. It means all staff are empowered and encouraged to share, learn every day, and to grow. We are continuously striving to shape the future of the business by creating unprecedented value and opportunity for our team - changing the way we work with ongoing support, development, and inspiration.

About the role:

The 'Technical Sales Assistant' role is responsible for proposal generation, booking in meetings, processing orders, following up with customers and small project procurement. You'll be working closely with the Account Management team, assisting them to best support our existing customers.

The suitable candidate will take an interest and passion into the world of technology.

You'll need great communication skills, as you will be speaking with clients on the phone and additionally via email, when sending and following up proposals.

Responsibilities and expectations of the role:

One of the main responsibilities of the role is being accountable for your own performance. We strive to deliver an excellent customer experience - every time! Here is the list of skills (but not limited to) you'll need to make this role a success:

Excellent verbal and written communication skills, as you'll be documenting your work within our PSA (Professional Services Automation), preparing and creating detailed quotations and liaising with our clients. Ability to manage multiple proposals at various stages in the sales pipeline, ensuring timely follow-ups and progress tracking. High level of attention to detail when creating cost estimates, service details and terms in proposals. Analytical thinking to assess client requirements and structure proposals that highlight the value of BCS's services. Building and nurturing relationships with clients through consistent communication and excellent customer service. Provide regular updates in the weekly sales meeting to proposals statuses, sales pipeline activity and potential blockers. Phone handling, taking incoming calls and raising the necessary tickets required.
Skill required for the role:

Passion for technology, and how it can help drive client success and hit their business goals. Care. Customer service is everything to us, so providing a high level of care to every request is important. Positivity. Experience has shown us that being positive through the good days as well as the not-so-great days, keeps the team motivated and creates a productive and enthusiastic work environment. Technology is every evolving, so you'll need to be driven to continue to learn and adapt to the forever changing landscape of technology and security. Business acumen. Being able to understand our client businesses, and how we can help achieve their targets and goals by utilising technology.
Key Performance Indicators (KPIs) measured:

We measure multiple Key Performance Indicators throughout the business, however, here are the key KPIs measured for the 'Sales Assistant' role:

Proposals generated. Proposals follow-ups.
Terms and timings:

This is a Monday to Friday 0900 - 1700 role.

Benefits:

Company paid quarterly events. Cycle to work scheme. Onsite gym. Profit-sharing. Paid training.
After successfully completing the standard 6-month probationary period.
EO profit share is enabled after successfully completing the standard 6-month probationary period. The EO profit share is paid out annually.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company events On-site gym On-site parking Paid volunteer time Profit sharing
Work Location: In person