Job Description

Join us as a Technical Sales Specialist and make an invaluable contribution to our Food Safety & Biosecurity!
As a member of the sales team, you'll be dealing with incoming enquiries by phone, email or web from existing and new customers and converting enquiries into orders and manage customer accounts. This role has split of inbound and outbound calls which requires a reactive and proactive approach. You'll have a polite professional telephone manner and have a passion for representing a business to the highest standard. This role requires a focused, positive individual who can confidently provide an excellent customer service experience.
What you'll be doing:

• Proactively calling new customers, welcoming them to the business.
• Maintain contact with customers during the project.
• Liaising with the technical teams though Teams, email and calls.
• Providing customers with quotations and proactively following them up with an email or outbound call.
• Fulfil all enquiries received by Sales/Scientist teams by submitting client quotation.
• Ensuring all contact activity is logged onto the CRM system.
• Answering inbound reactive service calls and emails.
• Organising and attending face-to-face Teams meetings with clients.
• Making outbound calls to follow up web enquires to close sale.
• Conducting account penetration calls aiming to generate revenue or appointments for the sales team.
• Making proactive customer calls or emails to lapsed clients and converting to current customers.
• Managing new customers applications.
• Analysing CRM data to identify lost, lapsed, current and new customers and create target call logs.
• Cleansing the CRM to ensure it contains up to date and accurate information about the customer to identify potential additional commercial opportunities.
• Supporting the Sales team by confirming appointments in writing and by phone.
• Liaising with remote Sales team to ensure all contacts made are added to the CRM.
• Obtaining customer information to give advice on appropriate products

What we're looking for:

• A willingness to learn
• A customer centric mindset and experience with relationship building.
• Thrives within customer service environment and gains satisfaction from exceeding expectations.
• Someone who is target orientated and enjoys achieving results.
• A strong ability to communicate articulately in both written and verbal formats.
• An excellent work ethic and the ability to work autonomously, as well as asking for support when needed.
• A tenacious & resilient individual who endeavours to see through initiatives to completion.

What's in it for you?

• ?25 days' holiday (rising to 29) with the opportunity to buy & sell extra leave.
• Flexible working hours, on-site gym, restaurant, and free parking
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Fera operates a LTIP ( Long Term Incentive Plan) under which all employees are awarded points towards shares in the Employee Benefits Trust on an annual basis. The Employee Benefits Trust holds shares on behalf of our employee, at the point of an equity event the shares will realise a cash value.

What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact
We're an equal opportunity employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format or if you'd like to discuss other changes or support you might need going forward, please email at and we'll get back to you.
At Fera, we're making the world a better, healthier and safer place. We're a joint venture partnership between Bridgepoint and Defra and we're working proactively to protect the world we live in and the food we eat. Our teams are investigating plant and bee health, crop protection and sustainable agriculture. Join us and discover better as you deliver world-class science for the future.

Skills Required