Job Description

Job Overview

We are seeking a

Technical Service Coordinator

to join our expanding team, responsible for

sales, administration, coordination, purchasing, development, and technical support

within our service department. The role involves overseeing day-to-day service operations, managing customer accounts, sourcing spare parts, preparing quotations, and supporting the continued growth of our maintenance and after-sales services.

Responsibilities

Engineer Planning & Coordination

Schedule and allocate service engineers for planned maintenance, call-outs, and commissioning visits. Liaise with customers to confirm visit dates, site access, and H&S documentation. Monitor engineer progress, ensuring time-on-site targets and service standards are met. Reactively arrange attendance for urgent breakdowns and coordinate parts dispatch.

Parts Sourcing & Procurement

Source and order spare parts, filters, motors, fans, sensors, heaters, and other components for industrial dehumidifiers. Liaise with suppliers and manufacturers for lead times, quotes, and technical compatibility. Maintain accurate stock and supplier information within the internal database. Track delivery status to ensure engineers are equipped ahead of each visit.

Service Reporting & Quoting

Review incoming service reports for accuracy, completeness, and technical findings. Generate follow-up quotations for remedial works, spare-part replacements, and upgrade recommendations. Support preparation of maintenance plan renewals and cost summaries. Ensure all engineer reports, risk assessments, and photos are correctly filed and uploaded. Liaise with customers to confirm visit dates, site access, and H&S documentation. Monitor engineer progress, ensuring time-on-site targets and service standards are met. Reactively arrange attendance for urgent breakdowns and coordinate parts dispatch.

Customer & Account Management

Act as the

primary point of contact

for all service customers, building strong and trusted relationships. Provide technical and commercial support, ensuring customers receive timely updates on service visits, quotations, and equipment performance. Proactively identify opportunities for

service plan renewals, upgrades, and spare-parts sales

. Manage customer expectations by offering clear communication, technical advice, and follow-up actions after each visit. Maintain a customer-focused approach, ensuring each account receives consistent, professional service and long-term value.

Administrative & Process Management

Prepare and issue

invoices, timesheets, job sheets, and RAMS

in line with company procedures. Ensure all documentation is correctly completed, filed, and submitted to the relevant departments. Maintain accurate records of all service activities, quotations, and parts usage. Assist in continuous improvement of administrative workflows to enhance efficiency and traceability.

Essential:

Experience in a

technical service coordination

or

engineering support

role (HVAC, refrigeration, compressed air, or industrial plant preferred). Strong organisational and scheduling skills. Confident in liaising with customers, suppliers, and engineers. Able to read and understand technical documentation and part references. Good working knowledge of Microsoft Office (Excel, Outlook, Word).

Desirable:

Background in industrial or mechanical systems (e.g. air handling units, desiccant dehumidifiers, chillers, fans, or similar). Technical interest or qualification in mechanical/electrical engineering (HNC/HND level).
Job Types: Full-time, Permanent

Pay: 25,000.00-32,000.00 per year

Benefits:

Company pension Free parking On-site parking Referral programme
Work Location: In person