Job Description

Mainly based at

Peterborough

, in our EMEA field service team, you will cover all Coperion's UK brands: Baker Perkins, Kemutec and K-Tron.


Our different brands of

COPERION

offer comprehensive solutions, from design to lifetime support, for leading brands worldwide. Our continuous innovation in equipment and processes, along with services leveraging the latest technology, ensures efficiency and cost-effectiveness.


We are now hiring our:

Technical Service Lead

Missions :

Act as delegated authority for the Field Service UK Manager:

Organization

Organize and manage all travel arrangements for technicians (hotels, flights, car rentals, entry letters)


Schedule commissioning, drop-in, and courtesy visits to customers


Approve and coordinate technician's time off and maintain the shared calendar for service visits, in-house testing, and leave


Plan and organize technical trips to various regions


Conduct payroll audits and monitor ship dates for customer care sales orders

Main Customer Contact

Support and assist Field Service Engineers during service activities to ensure smooth operations and high-quality service delivery


Prioritize customer service requests and provide quotes for technician visits


Create sales orders for trips and parts, and process payments


Support proactive selling strategies and maintain Standard Operating Procedures (SOPs)

Field Service Engineer Activities

Oversee Aftermarket Service activities with a small team reporting to the Lead


Complete all required RAMs


Ensure the correct tooling and parts are on site for each job


In the event of a resource shortage, complete the field activity

Continuous improvement

Develop, implement, and measure departmental metrics and KPIs


Organize and lead briefings and debriefings for the service team

Profile :

Recognized technical or vocational qualification in Site Management, Engineering, Manufacturing, or related field. Experience in the baking or food industry is a plus Proven experience in scheduling, field service management, or customer relationship management. Strong organizational skills with attention to detail and ability to multitask Willingness to travel (at short notice) and work on customer sites both in the UK and overseas - valid Driving License. Ability to work independently, under pressure, and maintain focus during busy periods Excellent communication skills and ability to interact with diverse backgrounds and cultures Fluent in English (written and spoken); additional languages are a plus Experience in sales and proactive customer engagement is advantageous Knowledge of ERP and CRM software; proficiency in MS Office (Word, Excel, Outlook).
If you are a motivated and customer-oriented professional looking to make a significant impact in the Food Industry, we would love to hear from you!

Welcome to join us in "Shaping What Matters For Tomorrow"!

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.





Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose -- Shape What Matters For Tomorrow(TM) -- we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.




EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".