Job Description

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Description

The Managed Services Team is part of the wider services business which is responsible for the delivery of a range of technical services to support a range of software products specifically for Colleges, Universities and libraries

The role involves technical support, installation and upgrades to support a managed service and delivering project work to customers.

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Key Responsibilities

Delivering a service which ensures all customers can achieve best value for ESS products thereby improving customer outcomes. Deliver high quality technical support, configuration to support UNIT-e and CEDAR student management information solutions. Creative problem solver, ability to work independently and collaboratively within a team and deliver work against agreed timescales Ensure all relevant issues encountered in association with the delivery of projects are fed back to the relevant managers/customers in a professional and timely manner, acting proactively to obtain resolution of the issues. Develop a highly collaborative and positive relationship with the customer. Work with our internal infrastructure teams to support hosted customer implementations Perform upgrades of UNIT-e/CEDAR to managed service customers Support Azure based cloud product solutions Provide documentation on work delivered Provide detailed outcome information on College infrastructure as part of managed service contracts. Provide troubleshooting support on a range of technical problems Advocate process, technical changes to improve services & quality Participate in self-evaluation process to enhance and improve personal performance.
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Skills, Knowledge and Expertise

Knowledge of SQL server installation, configuration, Setup, SQL Server, best practices Windows Server, IIS (Windows) SQL Server Reporting Services Database structures Security and permission of Windows Services DNS, Firewall and Security Deployment of container images Digital Certificates Experience in using and deploying software Knowledge of cyber essentials best practices In-depth knowledge of the principles of Information Systems, including complex relational databases, creation, interrogation and information extraction Excellent verbal and written communication skills. Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously

Desirable

Experience of Azure based technologies to support an increasing number of natively hosted products Oracle installation, configuration, database structures and best practices Certifications from Microsoft, VMWare, Cisco, Fortinet, Veeam or Ubiquiti Understanding of modern networking (SD-WAN, SASE, ZTNA) Educated to Degree level of equivalent in an IT related subject
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About ParentPay Group

ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.