Job Description

Profit4 Technical Services Consultant (2nd Line - ERP & Web Software Support)

Location:

Stourport Office

Hours:

Monday to Thursday 8:45 pm - 5:30 pm, Friday 8:45 am - 5:00 pm

Job Type:

Permanent, Full-time

Reporting to:

Technical Services Manager

About the Role

As a 2nd Line Technical Services Consultant, you'll be a key player in the bridge between front-line support and the 3rd Line and Product Engineering teams. You'll handle more complex technical queries, digging into system behaviour, integrations, and data to help keep our customers running smoothly on our Profit4 ERP & Web platform

This role suits someone who's comfortable with technical problem-solving, has a solid grasp of system architecture, and enjoys the challenge of going beyond surface-level fixes. You'll work closely with our support, product, and development teams to keep issues moving and customers supported

Key Responsibilities

Technical Troubleshooting

Diagnose complex configuration issues affecting application functionality Spot trends and patterns in error logs and translate them into actionable insights Run diagnostic queries on the database and interpret results to aid issue resolution Resolve integration issues with third-party products (e.g., Shiptheory, Amazon) Identify and help resolve performance bottlenecks within the application Capture clear replication steps for bugs or unexpected behaviour

System Administration

Execute database queries using pre-approved SQL scripts Manage scheduled jobs and batch processes Maintain user access controls and configure system security settings Support system patching and updates Monitor key health metrics such as disk space and scheduled task status

What You'll Bring

Technical Skills

Working knowledge of SQL and database structures Understanding of system architecture and application layers Familiarity with API interactions and integration troubleshooting Awareness of performance tuning principles Basic grasp of networking and connectivity dependencies

When You Escalate

You'll know when an issue needs to move up the chain. Some common flags include:

Problems requiring code-level analysis or undocumented behaviour. Performance degradation without clear cause. Time-sensitive or high-impact issues (e.g., blocking a go-live). Issues reproducible in production but not test environments. Gaps in the current documentation or solutions requiring product changes.

You'll Fit Right In If You:

Enjoy tackling technical puzzles and finding the root cause, not just the symptoms Can communicate complex findings clearly to both technical and non-technical colleagues and customers Are methodical, curious, and not afraid to say, "I don't know -- yet Work well under pressure and can prioritise across multiple issues

Benefits

At OGL, we believe in creating a workplace where our employees feel valued and supported. Alongside the standard benefits you'd expect, we offer a few extras to make your work-life balance even better:

25 days of holiday plus 8 bank holidays Option to buy or sell additional holiday days Private healthcare Support for your learning, development, and career growth An employee reward board to recognise great work Company social events to bring the team together A referral bonus scheme for employees Free on-site parking

Why Join Us?

This is a great opportunity to deepen your technical expertise in a supportive environment. You'll work on a growing ERP platform with an enthusiastic and collaborative team, making a direct impact on how we support our customers and deliver value

Job Types: Full-time, Permanent

Work Location: Hybrid remote in Stourport-on-Severn DY13 9AT