Job Description

Are you ready to lead with purpose and shape the future of IT for growing businesses?

At Heron IT, we believe technology should empower--not overwhelm. We're looking for a

Technical Services Manager

who's passionate about building strong client relationships, delivering robust IT solutions, and guiding businesses toward confident, informed decisions.

Heron IT is a growing, independent IT solutions provider specialising in digital infrastructure, cloud services, and cybersecurity for freelancers, startups, and SMEs. Our business is built on a strong set of values and driven by a clear vision: to be the go-to partner for small businesses navigating the digital world.

We operate in a fast-paced, ever-evolving tech landscape. Staying ahead means staying curious, agile, and ready to pivot when needed. That's why our team thrives on innovation, collaboration, and smart problem-solving. We believe technology should empower--not overwhelm--and we're here to make that happen.

But we can't do it alone. We need the right people and that's where you come in.

What You'll Do

Lead with impact

by building trusted partnerships with clients, helping them make decisive, confident choices to achieve their goals.

Safeguard businesses

from cyber threats through best-in-class technical solutions, training, and education that support their teams.

Deliver clarity

on budget, cashflow, and tech life cycles--ensuring clients maintain a commercial edge with scalable, stable IT systems.

Tailor solutions

to fit each business's operational preferences, enabling them to run their business their way.

Drive excellence

by implementing finely tuned systems that simplify performance and elevate customer experience.

Align strategy

by connecting technology investments directly to business outcomes, ensuring roadmaps are clear and future-proof.

Collaborate with our expert team

, acting as a trusted advisor and expert, outsourced partner, or extension of in-house IT teams.

What You'll Bring

Proven experience in leading technical teams and service desks. Hands-on experience with Microsoft 365, servers, networking equipment firewalls, routers, switches, VLANs). Experience with system monitoring and preventative maintenance. Familiarity with IT Helpdesk operations and ticketing systems (e.g. HaloPSA). Prior experience in a similar role within an MSP or IT services company. Strategic thinking with a commercial mindset. A proactive, solutions-focused approach to problem-solving. Excellent communication and client-facing skills. Excellent knowledge of hardware and software installation and support. Systems administration expertise across a range of devices (PCs, Macs, tablets). Ability to manage stock and procurement of technical items. Understanding of IT security and confidentiality protocols.
You must have a full UK driving licence and access to your own vehicle with the ability to work from the Ipswich office and travel to client sites as needed.

Why Join Us?

We start every relationship with a conversation--because understanding what our clients do and what they want to achieve is the foundation of everything. If you're ready to lead with empathy, expertise, and innovation, we'd love to hear from you.

Apply now

and help us deliver IT that makes business better.

Benefits:

Smart Casual dress Company events Free on-site parking Contribution to private healthcare
Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Benefits:

On-site parking
Work Location: In person