Job Description

Details

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Reference number

405094
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Salary

50,000 - 55,000
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Senior Executive Officer###

Contract type

Permanent###

Business area

Venue Operations###

Type of role

Engineering

Estates

Operational Delivery###

Working pattern

Full-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Westminster, London

About the job

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Job summary

We are looking for a

Technical Services Manager

who has a technical qualification in engineering, electrical or other hard services (e.g. degree, City & Guilds, HND or apprenticeship) or relevant equivalent experience and will be responsible for the effective management and delivery of hard services, security and related projects at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and seek to control the annual maintenance budget.

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Job description

QEII Centre:

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We are the QEII Centre, the largest dedicated conference and exhibition space in central London. Our venue offers world-class facilities for high profile conferences, conventions, exhibitions, and events, hosting 300 - 400 national and international events each year. Our clients are central to everything we do and as such, continuous improvement of our customer service is vital. We are proud to have won many prestigious awards over the years.


We believe that our people are the key to our success and employees sit at the heart of our work, from our award-winning in-house caterers QEII Taste, through to our experienced AV and IT teams (QEII Live). Everything we do is underpinned by our Values and our dedication to putting our clients first



The QEII Centre is circa 27,000 Square Metres in size and is set out over 10 floors (including 3 basement levels). Equipped with 18 passenger/goods lifts, 6 plantrooms, 3 cooling towers, 3 ammonia chillers and 3 boilers, it requires experience and knowledge to ensure we stay operational and compliant.

Operations

The Operations department ensure the smooth running of the site and the delivery of excellent customer service both internal and external. Being on point with our hard and soft service contractors


- and managing sub-contractors to deliver projects and routine maintenance - is key to the success of both the department and the wider Centre. As the Centre enters a period of sustained project activity your experience and project management skills will be essential.



You will be responsible for the effective management and delivery of hard services, security and related projects at the Centre. As a departmental budget holder, you will work with the Venue Operations Director and seek to control the annual maintenance budget.


You will be accountable for the budget, presenting monthly reports on variances and savings and seeking ways to reduce costs without impacting client facing delivery. You will always uphold the Centre's values and operating principles.

Key Tasks

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As the Deputy to the Venue Operations Director, the role is the main lead on day-to-day hard services and compliance. Line manage and develop x2 direct reports responsible for day to day hard/soft services Project management of capital refurbishment projects and all small work Primary liaison with QEII service partners, to reconcile any variable costs against budget and job specification, to ensure that fixed contracted services are delivered to the agreed standard/SLA. Management of fixed assets, ensuring the Venue Operations Director is informed of matters relating to the life cycle of our legacy plant and machinery. Lead on procurement of services in scope, ensuring best value and strategic goals met To support sustainability objectives and planning. Review and maintain the Centre's Emergency and Business Continuity plan arrangements ensuring they are fit for purpose and regularly tested. Manage energy including control of costs/usage and liaising with utility suppliers

Hard Services and Security

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Provide direction, support and strategic/operational input to hard services deliverables, i.e.
M & E; plumbing; fire safety; fabric; water hygiene; fire safety; CCTV

To create a strategy for overall PPM and ensure statutory compliance objectives are met To establish and meet quality control standards for client facing services including (but not limited to): cleaning; porterage; catering; reception; security; pest control To respond to and resolve reactive issues, equipment and plant failures - ensuring sound prognosis and overseeing contractors. Above to ensure clients and event issues are prioritized and dynamism and proactivity applied to resolution finding. Lead on FM related technology like CAFM and BMS, and oversee the FM Helpdesk function

Health and Safety

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To work with the Venue Operations Director and Venue Health and Safety Manager to maintain the Centre's Health & Safety Policy and to ensure hard services RAMS; SSOW and best practice adhered to To work closely with Heads of Departments to ensure events health and safety is prioritized including CDM; electrical infrastructure; permits; and contractor onboarding Manage life safety systems and

Security

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To manage the service partner security contract, ensuring a 24-hour manned service is maintained, that all legal compliance is adhered to and that all operations are in line with Security Industry guidance. To ensure risk assessments are conducted for events and that the appropriate systems and processes are in place for high risk or VIP events. Maintain and manage security assets such as scanners; CCTV; access control

Leadership

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To lead and manage team members, providing effective coaching, mentoring, 1:1 meetings and robust line management.

Additional information:

To attend industry networking events and to monitor To maintain an up-to-date awareness of competitive trends, industry innovations and building regulations and legislation. To support and actively develop the QEII sustainability plan and objectives ###

Person specification

Essential

Technical qualification in engineering, electrical or other hard services (e.g. degree, City & Guilds, HND or apprenticeship) or relevant equivalent experience Detailed knowledge and understanding of all hard services; and the ability to challenge contractors and propose alternative solutions Recent experience in an FM leadership role overseeing multiple contracts and services ideally within a corporate hospitality, events environment or public sector Leadership skills, mentoring and coaching ability, and relationship builder Proven strategic outlook, with a view to setting up long term plans and goals Strong customer service skills and the highest level of service standards High attention to detail with excellent organisational skills plus the ability to multitask Competency in creating relevant service level agreements and key performance indicators Excellent verbal and written communication skills, Microsoft Office and finance systems Project Management (Capex and Opex) and CDM experience

Desirable

Public sector contract and procurement experience Budget and finance experience and skills Security contract and soft services experience Extensive CAFM, BMS experience, event management systems (preferably Momentus) IOSH or NEBOSH ###

Behaviours

We'll assess you against these behaviours during the selection process:


Leadership Working Together Managing a Quality Service Communicating and Influencing Making Effective Decisions

Benefits

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Alongside your salary of 50,000, Queen Elizabeth II Conference Centre contributes 14,485 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

QEII benefits will include:

Bonus scheme (discretionary) calculated on corporate and individual Membership of the Civil Service Pension Scheme with an employer contribution of 28.97% Death benefit nominee could receive at least 2 years' salary 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day Subsidized staff restaurant/coffee bar Interest free season ticket loan Cycle to work scheme 3 days paid volunteering Participation at staff events; celebratory, educational, team Access to learning and development tailored to you A working culture which encourages inclusion and diversity Regular employment engagement activities

You will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours.

How to Apply

Candidates should apply by submitting their CV and a statement of suitability to hr@qeiicentre.london having reviewed the which is available on our website. The statement of suitability should be no more than two sides of A4 and should set out how the candidate meets the criteria set out in the person specification within the .


The closing date for applications is 21st May 2025 @ 23.59


This vacancy is using the Civil Service Success Profiles Framework, and will assess your Behaviours, Strengths, Experience and Technical skills as set out in the job specification.


Applications will be sifted on candidates' experience against the requirements of the role on 23rd May 2025


Interviews will take place on either 2nd or 4th June 2025


2nd stage interviews will take place week commencing 9th June 2025.


Feedback will only be provided if you attend an interview.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Medical

Successful candidates will be expected to have a medical.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : HR Department Email : hr@qeiicentre.london Telephone : 02077984012
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Recruitment team

Email : hr@qeiicentre.london ###

Further information

The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hr@qeiicentre.london in the first instance.


https://qeiicentre.london/about/join-the-team/